Maya Yukhalin
Salida,CO
Summary
Dynamic Dental Office Manager with a proven track record at Jenny D Filter D.D.S. Dentistry, excelling in patient record management and regulatory compliance. Skilled in customer relationship development and conflict resolution, I effectively enhanced patient satisfaction and streamlined operations, ensuring accurate data entry and appointment scheduling in a fast-paced environment. Organized Dental Office Manager known for productive and efficient task completion. Excel in patient relations, office administration, and financial management to ensure smooth dental office operations. Bring top soft skills including communication, problem-solving, and adaptability to every aspect of the role, ensuring effective team leadership and exceptional patient service.
Overview
12
12
years of professional experience
Work History
Dental Office Manager
Jenny D Filter D.D.S. Dentistry
Salida, CO
04.2024 - Current
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Ensured accurate data entry of patient information into the office management system.
- Assisted in training new employees on office policies and procedures related to dental services.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Lead Server
Recess Beer Garden
Denver, CO
09.2018 - 09.2023
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Interacted, engaged and verified guest satisfaction with meals and suggested additional items to increase restaurant sales and promote a friendly envrionment.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Resolved conflicts between employees quickly and fairly.
- Mastered and utilized various POS Systems
Foreign Exchange Teller
Wells Fargo
Denver, CO
06.2013 - 12.2013
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Received and counted daily inventories of cash, drafts and checks.
- Processed customer deposits, withdrawals, and payments in accordance with company policies and procedures.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Monitored sales progress by utilizing various systems
- Resolved problems or discrepancies concerning customers' accounts.
Education
Bachelor of Science - Business Administration & Information Systems
University of Colorado Denver
Denver, CO05-2013
Bachelor of Arts - Philosophy
University of Colorado Denver
Denver, CO05-2013
Skills
- Customer Relationship Development and Management
- Microsoft Office and Google Suite
- Time Management and Multi-tasking
- Trilingual (English, Russian, Hebrew)
- Teamwork and collaboration
- Problem Solving and Conflict Management
- Marketing and upselling techniques
- Motivated and detail-oriented
- Highly organized
- POS systems
- Patient record management
- Data entry accuracy
- Dental billing
- Appointment scheduling
- Regulatory compliance
- Dental software proficiency
- Scheduling
Affiliations
- Certified Herbalist & Botanist through Colorado School of Clinical Herbalism & Columbines School of Botanical Studies respectively.
- Outdoor enthusiast that loves to hike, bike, ski, paddle & climb.
Timeline
Dental Office Manager
Jenny D Filter D.D.S. Dentistry
04.2024 - Current
Lead Server
Recess Beer Garden
09.2018 - 09.2023
Foreign Exchange Teller
Wells Fargo
06.2013 - 12.2013
Bachelor of Science - Business Administration & Information Systems
University of Colorado Denver
Bachelor of Arts - Philosophy
University of Colorado Denver
Similar Profiles
Erica WongErica Wong
Medical Administrative Assistant at Harry J. Chinn, Jr. , D.D.S. , Family DentistryMedical Administrative Assistant at Harry J. Chinn, Jr. , D.D.S. , Family Dentistry
Maxine PerezMaxine Perez
Registered Dental Assistant at Robert C. Lee D.D.S. M.S. Pediatric DentistryRegistered Dental Assistant at Robert C. Lee D.D.S. M.S. Pediatric Dentistry
Jacqueline Ramos SalinasJacqueline Ramos Salinas
Dental Assistant at Dr. Sheldon Hough D.D.S Family DentistryDental Assistant at Dr. Sheldon Hough D.D.S Family Dentistry
Rachel PelinoRachel Pelino
Inventory Maintenance, Leadership Role at Salida Ace HardwareInventory Maintenance, Leadership Role at Salida Ace Hardware
Allison BradfordAllison Bradford
Food Service Worker at Little CambodiaFood Service Worker at Little Cambodia