Jenee' Swinson
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
, AZ
01.2025 - Current
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Cashier
The Little Rocket
Farmville, North Carolina
06.2018 - 08.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Education
Bachelor of Science - Behavioral And Social Sciences
North Carolina Central University
Durham, NC12-2025
High School Diploma -
Beddingfield High School
Wilson, NC06-2022
Skills
- Customer service
- Problem solving
- Team collaboration
- Time management
- Effective communication
- Critical thinking
- Microsoft Excel
- Creative problem solving
- Call center experience
- Verbal and written communication
- Adaptability and flexibility
Accomplishments
- Deans List
- The National Society of Leadership and Success
- First Gen College Student
Timeline
Customer Service Representative
Uhaul Moving And Storage
01.2025 - Current
Cashier
The Little Rocket
06.2018 - 08.2022
Bachelor of Science - Behavioral And Social Sciences
North Carolina Central University
High School Diploma -
Beddingfield High School
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