Jenefer Puga
San Antonio
Summary
Safety-focused professional with hands-on experience in demanding environments. Demonstrates strong mechanical aptitude and problem-solving skills while delivering quality workmanship. Works independently and collaboratively to meet project deadlines. Quick learner who adapts to changing priorities and maintains a positive attitude, committed to customer service and team success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Austin
05.2025 - Current
- Ensured safe and timely handling of cargo and passenger luggage.
- Collaborated with team members to coordinate efficient aircraft turnaround processes.
- Communicated effectively with flight crews regarding baggage handling instructions.
- Loaded and unloaded baggage from aircraft using specialized equipment.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Conducted regular safety checks on ramp equipment to maintain operational readiness.
- Monitored weather conditions to prioritize safety during ramp operations.
- Assisted in training new ramp agents on safety protocols and operational procedures.
Delivery Driver
Amazon
San Antonio
11.2024 - 04.2025
- Delivered packages to customers efficiently and on schedule.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Ensured timely and accurate deliveries, enhancing customer satisfaction.
- Executed rush deliveries within tight timelines to meet customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Coordinated with dispatch to confirm and update delivery routes.
- Followed safety guidelines during driving and package handling.
Lead Ramp Agent / OPS Agent
Unifi Service
San Antonio
02.2023 - 11.2024
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Oversaw all ramp operations to ensure on-time aircraft departures.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Coordinated loading and unloading of baggage and cargo onto aircraft to ensure timely departures.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Enforced proper procedures and guidelines to maintain ramp safety and mitigate risks.
- Fostered positive work environment and established clear communication channels to enhance team morale.
Ramp Agent
Unifi Service
San Antonio
08.2022 - 02.2023
- Loaded and unloaded baggage from aircraft using specialized equipment.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Ensured safe and timely handling of cargo and passenger luggage.
- Directed aircraft to parking spots with hand signals, ensuring timely and safe arrivals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated with airline staff for timely communication on flight schedules and potential issues, supporting smooth operations.
- Collaborated with team members to coordinate efficient aircraft turnaround processes.
- Communicated effectively with flight crews regarding baggage handling instructions.
- Trained new ramp agents on safety protocols and operational procedures, enhancing team readiness and compliance.
Merchandise Associate
Sam's Club
07.2020 - 04.2022
- Enhanced customer satisfaction through exceptional service and upkeep of an organized sales floor.
- Provided accurate information to customers regarding merchandise, department details, and pricing.
- Greeted, serviced, and thanked all customers.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Resolved customer concerns promptly by leveraging strong communication skills to collaborate with team members.
Fast Food Team Leader
Whataburger
01.2017 - 08.2020
- Trained new team members on company policies, menu items, and customer service expectations, fostering consistent quality and service standards.
- Managed orders and addressed customer concerns promptly to improve overall satisfaction and experience.
- Streamlined order-taking process and delegated tasks effectively, resulting in reduced wait times for customers during busy periods.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
Education
No Degree - Nursing / Fire EMS
San Antonio College
San Antonio, TX05-2025
High School Diploma -
Southside High School
San Antonio, TXSkills
- Aircraft operations
- Baggage handling
- Safety compliance
- Operational readiness
- Effective communication
- Inventory management
- Problem-solving
- Effective communication
- Teamwork and collaboration
- Team collaboration
- Positive attitude
- Team collaboration
Certification
ServSafe Food Protection Manager
Languages
- English
- Spanish
Timeline
Ramp Agent
Southwest Airlines
05.2025 - Current
Delivery Driver
Amazon
11.2024 - 04.2025
Lead Ramp Agent / OPS Agent
Unifi Service
02.2023 - 11.2024
Ramp Agent
Unifi Service
08.2022 - 02.2023
Merchandise Associate
Sam's Club
07.2020 - 04.2022
Fast Food Team Leader
Whataburger
01.2017 - 08.2020
No Degree - Nursing / Fire EMS
San Antonio College
High School Diploma -
Southside High School