Jenell Green
Sumter,SC
Summary
Dynamic Service Coordinator with a proven track record at Pilgrims Pride JBS, excelling in service delivery and client satisfaction. Expert in CRM navigation and data integrity, I proactively identify operational inefficiencies, enhancing team collaboration and driving solutions that elevate customer experiences. Committed to fostering strong client relationships and optimizing support processes.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Pilgrims Pride JBS
Sumter, SC
02.2025 - Current
- Managed end-to-end data tracking and cross-functional logistics for high-volume accounts, ensuring 100% accuracy in system updates
- Acted as the primary point of contact for complex troubleshooting, resolving vendor and operational conflicts under tight deadlines.
- Identify service gaps and operational inefficiencies, proactively communicating solutions to leadership to optimize departmental support.
Customer Service Representative
Morris Jenkins
Charlotte, NC
03.2023 - 02.2025
- Provided exceptional support to customers via phone and email, resolving inquiries efficiently.
- Maintained accurate records of customer interactions in CRM system, ensuring data integrity.
- Investigated system discrepancies and account errors, collaborating with internal departments to escalate and resolve high-priority issues.
- Collaborated with team members to streamline processes, improving response times for inquiries.
- Translated complex account, billing, and system workflows into clear, easy-to-understand explanations for customers, maintaining a high satisfaction rate.
Billing Coordinator
Spectrum Business
Charlotte, NC
06.2021 - 03.2023
- Managed high-volume customer inquiries, resolving complex billing, account, and invoicing disputes with professionalism and efficiency.
- Utilized account data to identify trends, successfully guiding clients toward optimal service options and resolving account vulnerabilities.
- Maintained a high standard of verbal and written communication in a fast-paced environment, consistently meeting and exceeding performance metrics.
Education
Bachelor of Arts - Mass Communication
Claflin University
Orangeburg, SC05.2019
Skills
CRM & Database Navigation
Remote Team Collaboration
Contract & Agreement Support
Service Coordination
Invoicing & Billing Operations
Outbound Client Outreach
Account Management
Data Integrity & Tracking
Client Relationship Building
Timeline
Service Coordinator
Pilgrims Pride JBS
02.2025 - Current
Customer Service Representative
Morris Jenkins
03.2023 - 02.2025
Billing Coordinator
Spectrum Business
06.2021 - 03.2023
Bachelor of Arts - Mass Communication
Claflin University