Dylan Rohrer
Human Service Professional
Hagerstown,MD
Summary
Results-driven Service Coordinator with comprehensive background in human services. Highly organized, team-oriented professional with exceptional communication skills. Seeking to support positive outcomes for vulnerable individuals and populations.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Hagerstown Housing Authority
02.2023 - 09.2024
- Developed strengths-based case management strategies to support client safety and goal-work for the purpose of building capacity.
- Provided education to clients on available programs, benefits, and services, empowering them to make informed decisions about their care and community based needs.
- Provided service coordination in collaboration with community partners to increase client self sufficiency and enhanced quality of life with a focus on increasing housing stability.
Mental Health Associate
Brook Lane Health Services
08.2019 - 11.2023
- Collaborated with multidisciplinary teams to provide comprehensive care, optimizing patient outcomes and overall satisfaction. Maintained a safe clinical environment by implementing risk management protocols.
- Facilitated community integration activities, encouraging patients to develop social connections outside of the treatment setting.
- Implemented behavior modification strategies to improve daily functioning and independence among patients. Supported development of healthy coping skills.
Mobile Treatment Case Manager
Mental Health Center of Western Maryland
12.2020 - 08.2022
- Maintained accurate clinical documentation on all cases, ensuring compliance with regulations and confidentiality requirements. Communicated with insurance providers to resolve insurance denials and facilitated billing.
- Conducted thorough assessments and treatment planning for patients including identifying issues, goals, and interventions. Facilitated individual and group sessions for approximately fifteen high intensity clients to promote positive behavioral outcomes.
Education
Bachelor of Arts - Psychology
Millersville University of Pennsylvania
Millersville, PA05.2019
Skills
Crisis Intervention
Deescalation
Strategic Planning
Program Development
Housing Navigation
Multitasking Abilities
Case Management
Advocacy
Clinical Notation
Problem-Solving
Resource Referrals
Microsoft Office
Effective Communication
Affiliations
- APS Community Board Member - WCDSS
- Nutrition Program - Wash Co. Commission on Aging
- Outreach Event Support - City of Hagerstown
- Harm Reduction - Wash Co. Health Department
- Volunteer - Bester Community of Hope
Timeline
Service Coordinator
Hagerstown Housing Authority
02.2023 - 09.2024
Mobile Treatment Case Manager
Mental Health Center of Western Maryland
12.2020 - 08.2022
Mental Health Associate
Brook Lane Health Services
08.2019 - 11.2023
Bachelor of Arts - Psychology
Millersville University of Pennsylvania
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