Summary
Overview
Work History
Education
Skills
Contact No
Other Details - Driving Licence
Languages
Reference Details
Timeline
Barista
Jenell Owen

Jenell Owen

Bothell,WA

Summary

Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

16
16
years of professional experience

Work History

Tanning Consultant

Tropical Tan - North Creek
04.2023 - Current
  • Educated clients on health and safety of tanning facilities and procedures.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Maintained clean and stocked front counter area.
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Exceeded monthly tanning product and membership sale quotas.
  • Participated in team meetings and staff training sessions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Barista

Sips Ahoy Coffee Stand
01.2016 - 05.2016
  • Making coffee in the stand while also carrying on an enjoyable conversation with the customers and doing the best I can to have all my customers to leave with a smile on their faces.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

House Cleaner

Shelece's Speedy Clean
01.2010 - 01.2014
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Waitress

Onslow's Restaurant
01.2011 - 01.2012
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Sales Representative

Cutco Cutlery/Vector Marketing
11.2010 - 01.2011
  • Representing and also demonstrating the fine product of Cutco Cutlery knives and kitchen tools along with the other useful utensils and tools that Cutco Cutlery has available for sale.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.

Car Wash Attendant

AM/PM
01.2008 - 06.2008
  • Achieved customer satisfaction by providing high-quality professional service.
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.

Education

High School Diploma -

Stanwood High School
Stanwood, WA
06.2011

Skills

  • Customer Engagement
  • Product Recommendations
  • Office Organization
  • Business Opening and Closing Procedures
  • Appointment Coordination
  • Laundry Management
  • Customer Account Management
  • Sales Strategy
  • Client Needs Assessment
  • Spray Tanning
  • Cleaning and Sanitizing
  • Customer Service

Contact No

425-446-9231

Other Details - Driving Licence

  • WDL4T566D23B

Languages

English

Reference Details

  • Marissa Horning (Current Employee @ Gourmet Latte) - 425-261-9633
  • Shelece Wagner (Previous Cleaning Supervisor) - 208-916-3861
  • Hannah Stansbury (Current Manager @ Tropical Tan) - 425-750-6821

Timeline

Tanning Consultant

Tropical Tan - North Creek
04.2023 - Current

Barista

Sips Ahoy Coffee Stand
01.2016 - 05.2016

Waitress

Onslow's Restaurant
01.2011 - 01.2012

Sales Representative

Cutco Cutlery/Vector Marketing
11.2010 - 01.2011

House Cleaner

Shelece's Speedy Clean
01.2010 - 01.2014

Car Wash Attendant

AM/PM
01.2008 - 06.2008

High School Diploma -

Stanwood High School

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Jenell Owen