Jenell Walton
Beaverton,OR
Summary
Customer service and administrative professional with extensive experience in client facing roles focusing on communication, organization and problem solving.
Overview
5
5
years of professional experience
Work History
Busser
Porto's Bakery And Cafe
Buena Park, California
09.2023 - 09.2025
- Cleared tables promptly after guests finished meals to maintain cleanliness.
- Restocked utensils and napkins to ensure availability for service staff.
- Assisted servers by delivering food and beverages efficiently during peak hours.
- Collaborated with kitchen staff to coordinate timely food deliveries for customers.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Delivered drinks promptly to guests throughout the venue.
- Delivered food orders promptly to assigned tables in busy restaurant environment.
- Greeted customers and answered questions about menu items.
Barista
Starbucks
Fullerton, CA
10.2022 - 10.2023
- Prepared and served high-quality coffee beverages to customers efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure smooth shift operations during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
Cashier
Cuatro Amigos
Lakewood, CA
09.2020 - 06.2022
- Handled cash, credit, and debit transactions accurately and securely.
- Assisted customers with inquiries about products and services.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Seasonal Receptionist
H&R Block
Long Beach, CA
01.2022 - 04.2022
- Greeted clients and directed them to appropriate tax professionals.
- Answered phone calls and scheduled appointments for clients efficiently.
- Managed client records and ensured accurate data entry in software systems.
- Assisted clients with basic inquiries about tax services and documentation.
- Maintained a clean and organized reception area for a welcoming environment.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
Lakewood High School
Lakewood, CA 08.2016 - 06/2019
Some College (No Degree) - Criminal Justice
Portland Community College
Portland, OR 08.2025 -
Some College (No Degree) - Criminal Justice
Long Beach City College
Long Beach, CASkills
- Beverage preparation
- Customer engagement
- Data entry
- Appointment scheduling
- Phone etiquette
- Cash handling
- Beverage serving
- Problem solving
- Attention to detail
- Conflict resolution
- Multitasking
- Training and coaching
- Legal research
- Case analysis
- Legal writing
- Document review
- Criminal law
- Employee training
Timeline
Some College (No Degree) - Criminal Justice
Portland Community College
08.2025 -
Busser
Porto's Bakery And Cafe
09.2023 - 09.2025
Barista
Starbucks
10.2022 - 10.2023
Seasonal Receptionist
H&R Block
01.2022 - 04.2022
Cashier
Cuatro Amigos
09.2020 - 06.2022
High School Diploma -
Lakewood High School
08.2016 - 06/2019
Some College (No Degree) - Criminal Justice
Long Beach City College