Jenely Guzman

Obtained and processed insurance authorizations and referrals, ensuring timely and accurate claims processing.

Reviewed and confirmed insurance coverage information to ensure accuracy and identify changes in eligibility or benefits.

Verified insurance benefits and eligibility, including coverage, deductibles, co-pays, and financial responsibility.

Coordinated with insurance carriers and private payers to secure coverage information and resolve reimbursement issues.

Resolved insurance discrepancies, billing issues, and claim-related matters in coordination with payers and internal departments.

Maintained insurance assessments, agreements, and supporting documentation, facilitating seamless claims processing.

Ensured insurance and financial records were complete, accurate, and compliant with payer requirements.

Performed related administrative and financial duties to support efficient revenue cycle operations.

Oversaw daily office operations, managing supply and food procurement, facilities coordination, and administrative support to ensure seamless functioning.

Responded to incoming calls, greeted visitors, and addressed customer inquiries through Help Scout, ensuring clear and professional communication.

Scheduled appointments and meetings to optimize staff availability and resource allocation., meetings, staff calendars, and schedules to support efficient day-to-day operations.

Coordinated office repairs, upgrades, storage, and Certificates of Insurance (COIs), ensuring facilities and documentation remain current.

Administered Condeco workplace management software, overseeing desk reservations, employee check-ins, and self-certification; collaborated with HR on reporting and compliance tracking.

Developed and implemented a COVID-19 intake and tracking system using QR codes and Google Workspace to support workplace safety and compliance.

Developed and implemented environmentally sustainable office policies that contributed to the company achieving ISO 14001 certification.

Generated thorough client reports to assist the Director of Sales in identifying growth opportunities. research reports using Salesforce to support the Director of Sales with business development initiatives.

Supported the Technology Department with maintenance, configuration, and modifications to the company phone system.

Directed daily office operations, ensuring efficient administrative processes and exceptional client service.

Managed high-volume phone calls, visitor reception, scheduling, appointments, meetings, and staff calendars.

Supervised, trained, and mentored office staff, delegating assignments to enhance productivity and streamline workflow.

Prepared management-level presentations, reports, spreadsheets, and operational documentation.

Managed data entry, client expense reporting, timekeeping, billing adjustments, and related financial records.

Coordinated catering, company events, networking functions, and virtual meetings, managing client engagement initiatives and branded promotional materials.

Designed and maintained Excel and Google Workspace spreadsheets for expense tracking, salary increases, attendance, and other administrative reporting.

Developed and implemented mailroom management system, enhancing accuracy, organization, and mail tracking.

Trained employees on Microsoft Word, Google Workspace, Adobe applications, and Microsoft Outlook to improve technology proficiency and productivity.

Provided technology support, including hardware setup, troubleshooting, repairs, system improvements, and employee technical assistance.

Managed COVID-19 intake processes and maintained social-distancing schedules for workplace safety.

Automated Clio billing forms, improving efficiency and consistency in billing processes.

Supported real estate transactions and closings by coordinating mortgage commitment deadlines, locating required documentation, and preparing bank checks.

Supported estate planning signings and maintained Excel-based tracking systems for estate planning documentation.

Compiled and organized data from networking events, school visits, performances, and education programs into DataChimp reports to support data-driven decision-making.

Managed and organized program data to support reporting, educational initiatives, and administrative decision-making.

Maintained and analyzed Excel spreadsheets to track federal school funding and Title X program data, aiding in compliance and program evaluation.

Revised and updated teaching artist curricula and multimedia materials to ensure accuracy, accessibility, and consistency.

Developed multimedia information packets and educational materials for guests, including resources designed to support autistic and neurodiverse audiences.

Collected and analyzed scientific and environmental data, creating detailed maps using ArcGIS and specialized GIS tools to support ecological research.

Collected and analyzed environmental data from Superfund sites to support site assessment and restoration research.

Conducted independent research project on tree crown dieback, analyzing findings to contribute to ecological understanding and presenting results to stakeholders.

Analyzed environmental data and contributed to the development of data-driven ecological restoration plans.

Participated in EPA ecological restoration initiatives across Brooklyn, Wave Hill, and the New York Botanical Garden.

Managed woodland zone at Wave Hill, monitoring invasive species and soil conditions to enhance ecosystem health and inform restoration efforts.

Developed foundational knowledge of botany, geology, soil science, and ecological restoration.

Completed coursework in Mapping New York City’s Urban Environment: An Introduction to GIS, with hands-on training in geographic information systems and environmental data mapping.

Utilized Excel to organize, analyze, and interpret complex scientific and environmental datasets.