Summary
Overview
Work History
Education
Skills
References
Timeline
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Jennifer Reyes

The Bronx,NY

Summary

Dynamic Billing Coordinator with expertise in detailed financial reporting and effective communication. Proven success in resolving billing discrepancies and fostering team collaboration, contributing to improved operational efficiency. Bilingual and proficient in Microsoft Excel, committed to delivering accurate billing and exceptional customer service while upholding strong ethical standards.

Overview

5
5
years of professional experience

Work History

Billing Coordinator

Jackson Lewis, PC
08.2022 - Current
  • Distribute and process monthly pre-bills.
  • Enter changes to prebills in the accounting program: transfers, edits (narrative and numerical).
  • Ensure appropriate bill formats, rate levels, and insurance information are indicated prior to preparing invoices.
  • Prepare invoices electronically, and submit them to clients and/or a third-party billing vendor when applicable.
  • Prepare spreadsheets, manage client requirements, and understand fee arrangements.
  • Responsible for a high level of accuracy and completeness.
  • Maintain billing information, and special instructions in accounting databases and spreadsheets.
  • Respond to various billing-related inquiries from attorneys, clients, and billing management.
  • Detailed invoice review, tracking invoice status, legal task coding, numerical, and narrative revisions.
  • Liaise with attorneys and staff to clarify rate arrangements and override requests.
  • Assist with collections and other special research projects requested by attorneys, secretarial staff, and clients.

Health ROI

Appeals & Grievances,
06.2021 - 08.2022
  • Managed a satellite office of 6 employees handling phone and follow-up communications with health insurance companies.
  • Collaborated with PARR Denials Management Operations Manager and Clinical Director to align work with organizational objectives.
  • Evaluated daily report data to ensure efficient workflow.
  • Managed distinct assignments while overseeing team operations.
  • Performed timely resolution of pending appeals by leveraging multiple communication channels including phone, email, fax and online platforms.
  • Utilized insurance clearinghouse web-based tools to retrieve follow-up information.
  • Updated company's proprietary database with insurance and payment information.
  • Managed expense reports, ordered office supplies, and handled mailings.
  • Handled and maintained efficient operation of photocopiers and scanners.
  • Maintained strict HIPAA compliance.

Supervisor

United Health Group
07.2020 - 06.2021
  • Supervised and coordinated daily, weekly, and monthly team activities.
  • Set team priorities to meet performance goals in Quality, Adherence, Productivity and Customer Satisfaction.
  • Collaborated with supervisors, managers, departments to align work activities.
  • Resolved operational issues through defined procedures, expertise, and judgment.
  • Offer guidance and evaluations to team members, including issuing formal corrective actions.
  • Performed yearly assessments of team member performance.
  • Delivered expert customer service to members, customers, and providers.
  • Thrived in a fast-paced call center environment ensuring optimal patient experience for members.

Education

Diploma -

DeWitt Clinton High School
New York, NY
06-2014

Skills

  • Bilingual (fluent in Spanish)
  • Proficient in Google Suite: Gmail, Drive, Docs, Sheets, and Slides
  • Proficient in Microsoft Excel, Word, Outlook, and PowerPoint
  • Data analysis
  • Data entry proficiency
  • Detailed Financial Reporting
  • Detailed Accounts Reconciliation
  • Prioritization and Scheduling
  • Collaborative Team Member
  • Legal Software Proficiency (Aderant, Counselink, Legal Tracker, Tymetrix)
  • Insurance Verification
  • EPIC/Portal
  • Effective Communication Skills
  • Strong Analytical Skills
  • Proficient Customer Service
  • Critical Thinking Skills
  • Social Media Proficiency
  • Strong Ethical Standards
  • Proficient in Billing and Management Systems
  • Effective Organizational Skills

References

References available upon request.

Timeline

Billing Coordinator

Jackson Lewis, PC
08.2022 - Current

Health ROI

Appeals & Grievances,
06.2021 - 08.2022

Supervisor

United Health Group
07.2020 - 06.2021

Diploma -

DeWitt Clinton High School

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Jennifer Reyes