Jenene D. Pierce
Chicago,Illinois
Summary
Dynamic and self-motivated professional seeking advancement within the hospitality industry at a progressive company that fosters growth and development. Recognized as a fast learner who thrives in fast-paced environments while continuously enhancing industry knowledge and skills. Eager to contribute to a team that values innovation and excellence in service delivery. Committed to creating memorable experiences for guests and embracing opportunities for personal and professional growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Key Cashier/ Restaurant Manager
Lou Malnati's Pizzeria
05.2011 - Current
- Achieved timely project completions through effective coordination of team efforts. Enhanced project efficiency by streamlining communication processes. Drove successful project delivery by aligning team objectives with organizational goals.
- Achieved seamless execution of large catering orders through effective coordination with suppliers. Enhanced operational efficiency by streamlining inventory management processes. Delivered high-quality service to clients through meticulous planning and organization.
- Provided personalized support and tailored solutions for VIP clients to meet their unique needs.
- Directed a diverse team of over 30 individuals to achieve organizational goals and enhance team performance.
- Managed departmental scheduling to ensure efficient resource allocation and workflow.
- Organized and conducted staff meetings to promote effective communication and decision-making.
- Coordinated training and certification updates for staff to enhance team qualifications and performance.
- Achieved streamlined labor management through effective resource coordination. Enhanced workforce control, resulting in improved project execution. Drove initiatives that maximized labor productivity and efficiency.
- Oversaw food quality initiatives to enhance product safety and customer satisfaction. Led training sessions for staff on best practices in food handling and quality assurance. Developed and refined quality control protocols to ensure consistent product excellence.
- Executed receiving and recording of inventory to ensure accurate stock levels.
- Facilitated efficient ordering and receiving of food and liquor supplies to ensure inventory availability.
- Investigated and managed customer complaints, ensuring timely resolutions and fostering positive relationships.
- Oversaw financial operations involving cash handling of amounts greater than $10,000 to ensure accuracy and security.
- Oversaw operations to effectively manage high customer volume.
Education
Cosmetology Instructor - Cosmetology
Paul Mitchell the School Chicago
02.2015
Human Resource Management - undefined
DeVry University
01.2013
Business Administration - undefined
Lewis University
01.2012
Skills
- Customer engagement
- Customer service
- Strong work ethic
- Emotional resilience
- Customer assistance
Certification
Manager Food Handler
Allergen Certification
Manager Basset Certification
Timeline
Key Cashier/ Restaurant Manager
Lou Malnati's Pizzeria
05.2011 - Current
Human Resource Management - undefined
DeVry University
Business Administration - undefined
Lewis University
Cosmetology Instructor - Cosmetology
Paul Mitchell the School Chicago