Jenesis Escobar
Spring Hill
Summary
Healthcare professional prepared for role with comprehensive background in patient account management and billing. Proven ability to streamline billing processes and resolve account discrepancies swiftly. Reliable team collaborator with track record of adapting to evolving industry standards and achieving results. Expertise in customer service and financial accuracy.
Overview
3
3
years of professional experience
Work History
Patient Account Specialist
Sherloq Solutions
06.2024 - Current
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Electronically submitted bills according to compliance guidelines.
- Enhanced team productivity by sharing knowledge, best practices, and providing cross-training opportunities for colleagues in the Patient Accounts Department.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Utilized computer programs to create invoices, letters, and other documents.
Patient Care Coordinator
VeriMed Health Group
05.2022 - 06.2024
- Ensuring care continuity between our office and specialists, boosting patient satisfaction
- Streamlining high-risk patient follow-up processes, improving their care and support
- Coordinating appointments and authorizations for the entire team daily/weekly
- Processing medication refills for patients
- Effectively communicated with insurance payers to obtain and/or modify authorization for services
- Handled high call volume while meeting daily metrics for productivity
Education
Bachelor of Arts - Statistics
University of Florida
Gainesville, FLAssociate of Arts - Mathematics
Miami Dade College
Miami, FLSkills
- Healthcare Coordinator
- Healthcare Analyst
- Care Coordination Mastery
- Patient Care Optimization
- Boosted Own/Team Productivity
- Ensured Continuity of Care
- Coordinated Appointments Efficiently
- Verbal and written communication
- HIPAA compliance
- Team collaboration
- Patient care
- Insurance verification
Accomplishments
- Trained and mentored 3 new staff on proper procedures, service standards, and compliance.
- Began handling patient accounts for 2 hospitals within my first 3 months of employment.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Account Specialist
Sherloq Solutions
06.2024 - Current
Patient Care Coordinator
VeriMed Health Group
05.2022 - 06.2024
Associate of Arts - Mathematics
Miami Dade College
Bachelor of Arts - Statistics
University of Florida
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