JENESIS LESANE
Fayetteville,NC
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to contribute to team goal achievement.
Overview
11
11
years of professional experience
Work History
Income Maintenance Technician
Cumberland County
Fayetteville, NC
05.2024 - Current
- Assisted clients in understanding complex policies and procedures related to income maintenance benefits, helping them make informed decisions about their eligibility options.
- Contributed to a positive work environment through collaboration, open communication, and mutual respect among colleagues.
- Supported clients in achieving financial stability by connecting them with resources, services, and programs tailored to their specific needs.
- Conducted comprehensive assessments of client situations to determine appropriate resources available for meeting their specific needs.
- Continuously improved knowledge of income maintenance programs to provide informed guidance to clients seeking assistance.
- Implemented organizational systems for managing case files, resulting in more efficient access to information when needed.
Substitute Teacher
Cumberland County Schools
Fayetteville, NC
05.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
CUSTOMER SERVICE RESEARCH ASSISTANT
FEDEX SERVICES
Memphis, TN
04.2021 - 01.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Customer Service Representative
State Farm Mutual Automobile Insurance Company
Fayetteville, NC
12.2017 - 12.2019
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Office Administrative Assistant
LESANE'S TRUCKING, LLC
Fayetteville, NC
01.2014 - 12.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Identified communication channels to set roadmap to distribute information.
- Offered technical support and troubleshot issues to enhance office productivity.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Set up conference rooms, technology, and materials to facilitate meetings.
Education
High School Diploma -
TRINITY CHRISTIAN SCHOOL
Fayetteville, NC05.2016
Skills
- Written Communication
- Critical Thinking
- Data Entry
- Self-Motivated
- Multitasking Abilities
- Customer Service
- Active Listening
- Problem-Solving
- Clerical Support
Timeline
Income Maintenance Technician
Cumberland County
05.2024 - Current
Substitute Teacher
Cumberland County Schools
05.2023 - Current
CUSTOMER SERVICE RESEARCH ASSISTANT
FEDEX SERVICES
04.2021 - 01.2022
Customer Service Representative
State Farm Mutual Automobile Insurance Company
12.2017 - 12.2019
Office Administrative Assistant
LESANE'S TRUCKING, LLC
01.2014 - 12.2019
High School Diploma -
TRINITY CHRISTIAN SCHOOL