Jeneve Vernon

• Promptly answer inbound calls and educate participants about the employer sponsored retirement plans.
• Effectively identify the needs of our participants and offer tailored solutions that comply with the rules and regulations of the retirement plans.
• Accurately Process Distributions, loans, and in-service withdrawal requests.
• Complete general account changes upon direction from Participants.
• Provide navigational assistance on the Empower website/App while providing world-class service experience to our participants.

Employment Type - Fulltime - 40 Hours per week

Start Date : April 11, 2022 to Current

Salary -$50756.15 USD + Bonus/Annual Incentive

Supervisor - Caileigh Godbout - Telephone - 978-618-1356

• Completing and Submitting Non-Immigrant Visa Application for Jamaican Applicants.
• Assisting with online payments for Non-Immigrant Visa Applications.
• Scheduling Interview dates for Non-Immigrant Visa Applicants.
• Assisting Petitioners to complete and submit application to remove Conditions on U.S. Residency.
• Reviewing application Forms before Final Submission.
• Assisting Applicants in applying for U.S. Citizenship.
• Researching and maintaining up to date Knowledge of the changing immigration laws, Regulations and Policies.
• Monitor and Follow up on Immigration Applications in Process.

• Answered incoming phone calls from customers seeking assistance with their accounts.
• Processed Distributions, loans, Hardship and in-service withdrawal requests.
• Processed general account changes upon direction from customers.
• Provided Web Support to customers on the Retirement Access Website/App.
• Ensured that all transactions adhered to applicable laws, regulations and policies in the retirement plans.

Employment Type - Fulltime - 40 Hours per week

Start Date : October 18, 202 End Date : April 08, 2022

Salary - $38000 USD

Supervisor - Jessica Obrzut - Telephone - 928-864-7533

• Provided technical support for apple customers for iPhones, iPads, iPods and Apple Watches.
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Provided accurate information in response to customer inquiries.
• Reported and escalated unresolved issues through appropriate channels for further investigation.
• Maintained up-to-date knowledge of policies and procedures.
• Provided phone support for customers having issues with Apple ID accounts.

Employment Type - Fulltime - 40 Hours per week

Start Date : October 06, 2017 End Date: September 24, 2019

Salary - $22800 USD

Supervisor - Destiny Bonner - Telephone - 386-256-2226

• Educated guests about hotel availability, pricing, discounts and general information.
• Generated and prepared daily reservation reports.
• Processed guests request such as confirming, canceling and changing their reservations.
• Provided prompt, professional and courteous services to potential and existing guests.
• Resolved guest concerns and complaints with professionalism and sensitivity.
• Assisted Front Desk personnel in regards to reservation and payment issues.
• Prepared quotations and pro-forma invoices.
• Assisted Group Sales Coordinators to maintain rooming lists.
• Assisted Travel Agencies such as Hotel beds, Expedia, Cheap Caribbean, Virgin Holidays, Booking.com,etc. with hotel bookings.

Employment Type - Fulltime - 40 Hours per week

Start Date : April 27, 2015 End Date : November 18, 2016

Salary -$1,461,768 (Jamaican Dollars)

Supervisor - Alex Green - 876-298-9647

• Created and booked Airline reservations.
• Made changes to itineraries and seat location on request.
• Provided information about airline policies and procedures.
• Provided online technical and navigational Support to passengers on the delta.com Website.
• Provided prompt, professional and courteous services to passengers.
• Handled payments.
• Assisted passengers with online check-in.
• Resolved customer complaints.

Employment Type - Fulltime - 40 hours per week

Start Date : June 09, 2008 End Date : May 23, 2012

Salary - $1,920,800 (Jamaican Dollars)

Supervisor - Samantha Galbraith - Telephone - 876-533-6613