Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Jeneysha Cuadrado

Saint Cloud

Summary

Proficient customer service professional with a strong focus on time management and adaptability. Successfully handled escalated calls while maintaining composure under pressure, leading to effective resolutions that benefit customers and the organization. Experienced in managing appointment scheduling and financial processes, committed to creating a seamless experience for clients and enhancing operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Dick's Sporting Goods, Inc
Orlando, FL
10.2024 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Proficient in handling transactions efficiently, ensuring customer satisfaction and a positive experience.
  • Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
  • Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.

Front Desk Receptionist

Advance Ultrasound
Kissimmee, FL
06.2023 - 11.2024
  • Scheduled appointments and maintained accurate patient records using electronic health record systems.
  • Verified insurance information and collected co-pays to streamline financial processes.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Education

High School Diploma -

Saint Cloud High School
Saint Cloud, FL

Skills

  • Customer service
  • Telephone etiquette
  • Appointment scheduling
  • Hospitality services
  • Front desk operations
  • Clerical support

Certification

  • Certified Basic Life Support, Osceola Technical College - Issued on 04/04/2024

Languages

English
Native or Bilingual
Spanish
Full Professional

Interests

  • Cooking & Baking
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Blogging/Vlogging
  • Watching Movies and TV Shows
  • Music
  • Reading Poetry

Timeline

Customer Service Specialist

Dick's Sporting Goods, Inc
10.2024 - Current

Front Desk Receptionist

Advance Ultrasound
06.2023 - 11.2024

High School Diploma -

Saint Cloud High School