Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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JENEYSHA CUADRADO

Saint Cloud,FL

Summary

Proficient customer service professional with a strong focus on time management and adaptability. Experienced in managing appointment scheduling and financial processes, committed to creating a seamless experience for clients and enhancing operational efficiency. Possessing friendly and empathetic demeanor with passion for problem-solving and assisting others. Equipped with solid understanding of customer service principles and proficient in communication and conflict resolution. Dedicated to creating positive experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Dick's Sporting Goods, Inc
Orlando, FL
10.2024 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer’s needs.
  • Proficient in handling transactions efficiently, ensuring customer satisfaction and a positive experience.
  • Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
  • Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.

Front Desk Receptionist

Advance Ultrasound
Kissimmee, FL
05.2023 - 11.2024
  • Scheduled appointments and maintained accurate patient records using electronic health record systems.
  • Verified insurance information and collected co-pays to streamline financial processes.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Education

High School Diploma -

Saint Cloud High School
Saint Cloud, FL
05.2025

National Phlebotomy Certification - Phlebotomy

Professional Academy Health
Kissimmee, FL
05.2026

Skills

  • Customer service
  • Telephone etiquette
  • Appointment scheduling
  • Hospitality services
  • Front desk operations
  • Clerical support
  • Patient care
  • Venipuncture
  • Order of draw
  • Specimen handling

Certification

Certified Basic Life Support, By Professional Academy Health- Reissued 04/2026

LANGUAGES

English - Native or Bilingual
Spanish - Full Professional

Timeline

Customer Service Specialist

Dick's Sporting Goods, Inc
10.2024 - Current

Front Desk Receptionist

Advance Ultrasound
05.2023 - 11.2024

High School Diploma -

Saint Cloud High School

National Phlebotomy Certification - Phlebotomy

Professional Academy Health