Jennifer Franquelli Cormier
Winter Garden,FL
Summary
Results-driven Senior Technical Program Manager with 15+ years of professional experience. Demonstrated leadership in managing software implementation projects. Proven history of leading successful project implementations from start to finish. Known for team work, interpersonal skills, strong attention to detail and delivery of high quality work.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sr. Technical Program Manager
Itron, Inc.
Remote
12.2008 - Current
- Managed successful software implementation projects from beginning to end for various clients simultaneously.
- Led and managed global project teams, driving collaboration and inspiring best efforts to produce quality customer deliverables.
- Range of software implementations include Itron OpenWay Collection engine, Iton OpenWay Collection Manager, Itron Performance Manager, Itron Enterprise Edition Meter Data Management System (IEE MDMS), ChoiceConnect Fixed Network System, Itron Analytics, Field Deployment Manger (FDM).
- Utility clients included Southern California Edison (SCE), Nevada Energy (NVE), San Diego Gas & Electric, Duke Energy, Hydro One, Xcel Energy, and various cities and municipalities implementing AMR and AMI projects.
- Managed issues to resolution, working with technical staff, Product Line Management and Engineering Teams to escalate client needs.
- Performed risk management assessments and risk mitigation on projects.
- Used online conferencing tools such as Microsoft Teams to conduct internal and customer meetings in remote environments.
- Performed program research to develop cost estimates and budgets.
- Engaged with customers, distributors, partners and constituent groups to create positive, trusting and professional relationships.
- Tracked and reported program and project results to internal stakeholders.
Director of Billing Operations
Catalyst Energy
Atlanta, GA
11.2007 - 11.2008
- Strategically planned improvements for the Billing System and Operations team.
- Formed a team of highly energetic and results-driven individuals, empowering them through skills development and training.
- Improved Billing system results by finding problem areas and addressing those through system fixes.
- Worked with Customer Care & Billing (CC&B) Subject Matter Experts to tune and optimize system performance, implement operational improvements.
- Led team to develop system queries to drill down on unbilled invoices and drive billing and collection ensuring 100% billing of all customer invoices.
- Cooperated with company VPs and Directors and collaborated on projects of mutual interest to multiple levels of organizational leadership.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Project Manager
Alliance Data Systems
Atlanta, GA
02.2003 - 10.2008
- Developed and initiated projects and monitored performance.
- Updated operational methods, oversaw cross-functional issue resolution procedures to improve efficiency.
- Fostered relationships with internal teams and clients to promote positive working relationships.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Drove team success through shared vision and recognition of quality performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
Principal Consultant
Systems West Computer Resources
Chicago, IL
11.1999 - 02.2003
- Performed system designs, development, and testing of Customer/1 applications in the areas of Deposits, Collections, General Ledger and overall Financial software programs.
- Performed troubleshooting and resolved various system application bugs/issues.
- Analyzed data discrepancies and performed query language updates to address those.
- Collaborated with team leads, management and other team members to ensure customer system is fully supported 24/7.
Consultant
Accenture
04.1994 - 11.1999
- Analyzed programs and performed system fixes for various software programs and platforms.
- Coded new software programs, following detailed design specifications.
- Tested code following company testing methodologies and strategies for success.
- Participated in various training courses, both technical and business functional to gain skills.
Education
Bachelor of Science - Computer Science
De La Salle University
Skills
- Project Management
- Presentation and facilitation
- Continuous process improvements
- Building technical teams
- Skills review
- Client Relationships
- Needs assessment
- Customer Focused
- Online conferencing
- System Analysis
Certification
Project Management Institute
Timeline
Sr. Technical Program Manager
Itron, Inc.
12.2008 - Current
Director of Billing Operations
Catalyst Energy
11.2007 - 11.2008
Project Manager
Alliance Data Systems
02.2003 - 10.2008
Principal Consultant
Systems West Computer Resources
11.1999 - 02.2003
Consultant
Accenture
04.1994 - 11.1999
Bachelor of Science - Computer Science
De La Salle University