Jeni Davis-Paredes
Houston,TX
Summary
To bring my skills and develop more growth in the company. I am highly motivated, am thorough at my position. I believe I am a team member, good leader and do my best to contribute to the best of my abilities.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Doubletree By Hilton
2024.10 - 2026.06
- Managed daily front office operations, ensuring efficient customer service and support, hotel airport
- Coordinated staff schedules to optimize workflow and enhance team productivity.
- Implemented training programs for new employees, fostering a strong onboarding experience.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
Assistant Front Office Manager
Sheraton Hotel & Resorts
2023.09 - 2024.10
- Assisted in managing front office operations, ensuring seamless guest experiences and satisfaction.
- Coordinated staff schedules, optimizing coverage for peak service periods and enhancing operational efficiency.
- Supported training initiatives for new front desk associates, fostering skill development and team integration.
- Implemented customer feedback processes, contributing to continuous improvement of service standards.
Guest Services Associate
Marriott International, Inc.
2022.08 - 2023.09
- Handled overnight team and guest procedures for Marriott Marquis, a 1000 room hotel.
- Processed customer transactions accurately and efficiently.
- Resolved customer complaints in a timely manner.
- Assisted customers with product selection and answered questions about products, prices, availability, product uses, and credit terms.
- Operated POS systems efficiently to process payments from customers using cash or debit and credit cards.
- Reconciled discrepancies between sales receipts and cash on hand at the end of each shift.
- Reviewed and submitted accounting paperwork such as vouchers, invoices and statements with high accuracy.
Front Desk Lead/Trainer
Courtyard By Marriott
2020.07 - 2022.08
- Provided feedback on employee performance based on observed results during training sessions.
- Assisted with the development of online learning modules for remote learners.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
Front Office Manager
Rainey Pool Company
2019.01 - 2020.04
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Assistant Manager
Galveston Aviation FBO
2015.06 - 2019.01
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Front Office Supervisor
South Shore Harbour Resort
2023.08 - Current
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Handled customer complaints in a professional manner.
- Scheduled staff shifts and assigned duties as needed.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
- Coordinated with other departments to ensure smooth operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
College of the Mainland
2023-10
Universidad de Mexico
2006-01
Skills
- Scheduling and Calendar Management
- Exceptional Customer Support
- Staff Supervision
- Conflict Mediation
- End Of Day Audit Procedures
- Skilled in Excel & Microsoft
- Employee Management
- Staff Management
- Written Communication
- Flexible and Adaptable
- Problem-Solving
- Collaboration
- Quality Assurance
- Teamwork and Collaboration
- Active Listening
- Analytical
Languages
Spanish
English
References
- Nate Thacker ; General Manager - Galveston Aviation Ph. 740-584-3539
- Lillie Billy ; Guest Service Manager - Courtyard by Marriott Ph. 501-259-4372
- Samantha Cosani ; Front Office Rooms Manager, Marriott Marquis Ph. 280-908-4604
- Thomas Principale ; General Manager - AC Hotels Houston Ph. 713-821-4173
- Evelyn Kellebrew ; Front Office Rooms Manager - Marriott Marquis Ph. 281-745-1758
Timeline
Front Office Manager
Doubletree By Hilton
2024.10 - 2026.06
Assistant Front Office Manager
Sheraton Hotel & Resorts
2023.09 - 2024.10
Front Office Supervisor
South Shore Harbour Resort
2023.08 - Current
Guest Services Associate
Marriott International, Inc.
2022.08 - 2023.09
Front Desk Lead/Trainer
Courtyard By Marriott
2020.07 - 2022.08
Front Office Manager
Rainey Pool Company
2019.01 - 2020.04
Assistant Manager
Galveston Aviation FBO
2015.06 - 2019.01
College of the Mainland
Universidad de Mexico