Jeni Hepler

Manage box office operations at both The Wheeler Opera House and multiple off-site locations

• Manage ticket sales for on-site and off-site clients, including staff scheduling, marketing events (website, newsletter, eblasts), festival set up, pass and barcode creations, festival and event reconciliations and settlements.
• Build and maintain positive relationships with clients through communications of box office best practices
• Supervising full time and part time team members, training, monitoring, ensuring all information is available and communicating in a timely manner.

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
• Developed and maintained positive relationships with condominium owners.