Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Intern

Jeni O'Connor

Jackson,NJ

Summary

Entry-level Library Assistant currently pursuing a Bachelor's degree in English Studies. A true team player, successful at working with different personalities and thrives on delivering top notch service. Experienced in circulation procedures, patron registration and cataloging materials. Proven history of reliability and superior performance.

Overview

9
9
years of professional experience

Work History

Library Assistant

Ocean County Library
Toms River, NJ
05.2021 - Current
  • Placed books on proper shelves when returned to circulation.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered questions from patrons and helped to find desired materials.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Maintained circulation desk for lending periodicals and books to patrons.
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Assisted librarian with conducting library orientation for new assistants.

Manager of Operations

Xscape Theaters
Howell Township, NJ
01.2020 - 03.2020
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reviewed shift reports to understand current numbers and trends.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.

Bookseller

Barnes & Noble Booksellers
, NJ
04.2016 - 12.2019
  • Multiple Locations
  • Organized merchandise and displays to promote and maintain a visually appealing setting.
  • Created original and custom store displays.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Taught new team members correct procedures for all areas of operations.

Bookseller

Barnes & Noble College Bookstores | Ocean County College
Toms River, NJ
07.2016 - 02.2018
  • Organized displays and merchandise racks, created and processed online orders and outgoing/incoming shipments.
  • Processed online pickup for students, assisted Distance Learning students in their unique learning environment, processed bulk shipments from publishing houses.
  • Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
  • Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.

Sales Associate

Pier 1 Imports
Howell, NJ
10.2013 - 11.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Regularly closed $1000 and $2000 sales, with two record sales at the location of $7500 and $9000.

Education

Bachelor of Arts - English

Kean University
Union, NJ
12.2022

Associate of Arts - Literature

Ocean County College
Toms River, NJ
05.2015

Skills

  • Customer Referrals
  • Equipment Operations
  • Damage and Defect Inspections
  • Damaged Book Removal
  • Library Reference
  • Materials Tracking
  • Equipment Securing
  • Patron Records Updating
  • Patron Registration

Additional Information

  • Awards & Acknowledgements “, Outstanding” recognition from District manager and Regional Vice President at Barnes & Noble Booksellers Bestseller status at OCC Barnes & Noble Bookstore Won various store competitions in reward card openings and record sales at Pier 1 Imports, 2013-2015 Who's Who nomination from the Student Life office, May 2015

Timeline

Library Assistant

Ocean County Library
05.2021 - Current

Manager of Operations

Xscape Theaters
01.2020 - 03.2020

Bookseller

Barnes & Noble College Bookstores | Ocean County College
07.2016 - 02.2018

Bookseller

Barnes & Noble Booksellers
04.2016 - 12.2019

Sales Associate

Pier 1 Imports
10.2013 - 11.2015

Bachelor of Arts - English

Kean University

Associate of Arts - Literature

Ocean County College

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Jeni O'Connor