Jeni Ortgies
Warrenton,VA
Summary
Results-driven management professional with a proven ability to lead teams to success. Demonstrates a strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Excels in strategic planning, process improvement, and fostering a culture of accountability and excellence. Recognized for adaptability and consistently meeting changing organizational needs.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Director of Federal Delivery Management
Microsoft
06.2024 - Current
- Manage a geographically dispersed team of 19 Business Applications and Modern Work Consultants for Department of Defense customers, contributing to $40 Million billed revenue per quarter
- Identify whitespace that contributes to the growth of our enterprise services business, collaborating with our customers and sellers
- Collaborate with our Solution Architects and Sellers to develop revenue generating IP and GTM Plans, increasing the Joint Command business 10% YoY.
- Mentor principal and director level leaders to achieve their aspirational goals and participated on an Aspiring Manager panel, fostering leadership development and growth within the organization
- Co-lead of the Federal Business Applications Summit for 1000+ customers, highlighting Microsoft's expertise and solutions in the federal sector, resulting in $25M additional pipeline. 50% YoY increase in attendance.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Customer Success Director
Microsoft
12.2019 - Current
- Strategic lead for a global team of Enterprise Commercial Business Applications Architects who proactively support customers and provide incident response with Power Platform and Dynamics 365
- Lead for State and Local Government Business Application portfolio
- Manage team to achieve cloud consumption goals
- Capacity Lead for our growing business responsible for recruiting, onboarding and retaining talent
- Special projects lead who tackles complex problems with fresh solutions
- Collaborate with leaders to define and refine strategic goals & priorities
- Impact: Grew the Power Platform business 34% YoY and the D365 business 17% YoY
- Highest Employee Signals score on my team
Delivery Management Manager
Microsoft
03.2018 - Current
- Strategic lead for a team of Adoption and Change Management (ACM) Consultants who drive consumption and tech intensity for our Federal Customers
- Capacity lead responsible for hiring, onboarding, and retaining top talent
- Readiness Lead responsible for contributing to federal proposals and skilling needs to support the Federal pipeline
- Impact: Grew the Adoption and Change Management business by 2x target, 50% YoY
- Maintained consistent high Employee Signals Score
- Managed and motivated employees to be productive and engaged in work.
Senior Resource Manager
Microsoft
03.2012 - Current
- Lead Federal Resource Manager responsible for workforce planning of cleared personnel to enable efficient and effective resource utilization for cleared projects
- Developed a streamlined process across the organization resulting in more efficiency
- Assisted in long-term strategic planning to ensure sustainable growth and continued success for the organization.
- Effectively negotiated contracts with external vendors and suppliers securing favorable terms and conditions beneficial for the organization''s overall profitability.
- Mentored junior staff members, fostering a supportive work environment that prioritized professional development opportunities.
- Championed change initiatives within the organization aimed at driving standardization and efficiency in resource management processes.
- Optimized resource allocation by implementing effective management strategies and streamlining processes.
Resource & Project Manager
Deltek
- Conducted capacity planning for federal contracts and managed a $35 million ERP project
- Costpoint and Vision ERP solutions
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Project Accountant
Monster
- Performed revenue forecasts for CFO and performed contract & proposal management duties with the Federal COTRs
- Enhanced communication between accounting and project management teams with regular financial updates and collaborative meetings.
- Implemented Salesforce B2B solution
- Monitored project costs, developed job cost forecasts, managed cash flow and approved invoices for payment.
Senior Accounts Specialist
ESI International
- Managed a team of 6 of billing and accounts receivable specialists and performed review of all new contracts
- Ensured timely delivery of products/services by maintaining close communication with internal stakeholders including product development, marketing, finance teams.
- Mentored junior team members, fostering a collaborative work environment and promoting skill development.
- Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
Education
MA - Political Science
Virginia Tech
BS - Business Administration
Old Dominion University
Executive Leadership -
Cornell University
Change Management Professional -
PROSCI
Project Management Professional -
PMI
Skills
- Leadership
- Global Cross-functional Team Leadership
- Project Management
- Business Operations
- People Management
- Process Development
- Change Management
- Salesforce and B2B
- Project management
- Team leadership
- Complex Problem-solving
- Customer service
- Customer relationship management (CRM)
Certification
- The Coaching Habit
- Azure & Artificial Intelligence Fundamentals
- Dynamics 365 Fundamentals
- Azure Fundamentals
- Modern Work Fundamentals
- Security, Compliance & Identity
- Writing & Managing Federal Proposals
Awards
- Stars & Stripes Manager Award, Microsoft
- Leadership Award, Microsoft
- Great People, Great Performance, Microsoft
- Top 2% Performers Club, Deltek
- President's Club, Deltek
Timeline
Director of Federal Delivery Management
Microsoft
06.2024 - Current
Customer Success Director
Microsoft
12.2019 - Current
Delivery Management Manager
Microsoft
03.2018 - Current
Senior Resource Manager
Microsoft
03.2012 - Current
BS - Business Administration
Old Dominion University
Executive Leadership -
Cornell University
Change Management Professional -
PROSCI
Project Management Professional -
PMI
Resource & Project Manager
Deltek
Project Accountant
Monster
Senior Accounts Specialist
ESI International
MA - Political Science
Virginia Tech
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