Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Jeni Parker

Jeni Parker

Azle,TX
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Attendance Clerk/Receptionist Administrator

Azle ISD
07.2022 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.

Executive Administrative Assistant

Governors Ridge
10.2010 - 06.2013
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

Medication Aid/Care Attendant

Governors Ridge
02.2007 - 07.2010
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.

Education

GED -

Katy High School, Katy, TX
05.2000

Skills

  • Troubleshooting Issues
  • Reception Management
  • Project Coordination
  • Information Updates
  • Multi-Line Phone Operation
  • Call Handling
  • Timely Processing
  • Operational Requirements
  • Prescription Refills
  • Inquiry Requests
  • Efficient Service
  • Office Meetings
  • Leadership and Change Management
  • Employee Paperwork
  • Customer Care
  • Correspondence and Office Documents
  • Document Retrieval
  • Customer Service Management
  • Managing Calendars
  • Confidential Information Management
  • Call Forwarding
  • Customer Inquiries
  • Clerical Support
  • Staff Training
  • Supply Management
  • Handling Complaints
  • Data Confidentiality
  • Office Supplies and Inventory
  • Administration and Operations
  • Truancy Reporting
  • Verbal and Written Communication
  • Data Entry
  • Troubleshooting Issues
  • Daily Reports
  • Office Procedures
  • Student Account Oversight
  • Parental and Guardian Assistance
  • Attendance Recordkeeping
  • Telephone Etiquette
  • Complex Problem-Solving
  • Group Collaborations
  • Social Perceptiveness
  • Word Processing
  • Customer Relationships
  • PowerPoint Presentations
  • Bank Deposits
  • Project Requirements
  • Administrative Management
  • Professional Correspondence
  • Calendar Maintenance
  • Administrative Procedures
  • Ground Transportation
  • Customer Satisfaction
  • Office Supply Management
  • Spreadsheet Tracking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Attendance Clerk/Receptionist Administrator - Azle ISD
07.2022 - Current
Executive Administrative Assistant - Governors Ridge
10.2010 - 06.2013
Medication Aid/Care Attendant - Governors Ridge
02.2007 - 07.2010
Katy High School - GED,
Jeni Parker