JENIAH S
Suffolk,VA
Summary
Dedicated optometry support professional with a strong background in enhancing patient care and streamlining clinical operations. Expertise in performing diagnostic tests, managing patient records, and assisting with procedures to ensure optimal outcomes. Highly adaptable and results-driven, emphasizing team collaboration and excellence in all tasks. Renowned for reliability, meticulous attention to detail, and exceptional communication skills that foster positive interactions with patients and team members.
Overview
7
7
years of professional experience
Work History
Optometric Technician
Tidewater Eye Centers
Suffolk, VA
09.2025 - Current
- Conducted comprehensive patient intake and preliminary eye assessments using advanced diagnostic equipment.
- Assisted in the administration of vision tests, ensuring accuracy and adherence to protocols.
- Educated patients on proper contact lens care and eyewear options to enhance patient satisfaction.
- Managed appointment scheduling and optimized workflow to improve clinic efficiency and reduce wait times.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Optical Technician/Assistant Store Manger
National Eyecare Associates
Suffolk, Virginia
08.2022 - 09.2025
- Assisted optometrists (Remote and In person) with eye examinations, ensuring accurate results and a comfortable experience for patients.
- Facilitated seamless transitions between departments by coordinating effectively with other staff members involved in the patient care process.
- Streamlined inventory management by organizing stock and maintaining accurate records of available products.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Filing Clerk
Christian Broadcasting Network
Chesapeake, VA
07.2022 - 09.2023
- Created and printed labels for well-organized filing.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Classified documents according to specified guidelines.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Improved physical and digital filing systems with enhancements to organizational strategies.
Processor
Avis Budget Group, Mso
Virginia Beach, VA
10.2021 - 06.2022
- Sorted through mail and distributed work amongst co-workers.
- Entered data into computer tracking system and filed paperwork according to procedures
- Increased productivity by effectively managing workload and prioritizing tasks.
- Implemented effective strategies for processor optimization based on insights.
- Consistently exceeded performance expectations with a focus on delivering top-notch results.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Researched and resolved discrepancies to maintain accuracy
- Served as subject matter expert regarding policies, procedures and technology
Receptionist
Massage Envy
Norfolk, VA
01.2020 - 05.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Service Manager
Chipotle -Mexican Grill
Suffolk
07.2019 - 03.2021
- Responsible for maintaining a positive customer experience by ensuring that safe, quality food is prepared and served; and that the restaurant crew is well trained and provides excellent service
- Ensuring that team members maintain a clean, organized line with properly functioning line equipment hose tasks
- Resolving customer incidents and working to ensure positive customer experiences
- Responsible for managing crew breaks, shift changes, shift meetings, and line schedules
- Managed staff development and cross-training for all front line staff
- Assisting with staff performance reviews and the resolution of performance issues
- Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and restaurant management documentation
- Managing inventory to ensure the proper quantity of supplies are available
- Provide troubleshooting support for in-house PCs and Point of Sale (POS) systems.
Education
High School Diploma -
I.C Norcom High School
Skills
- Customer Experience
- Problem-Solving
- Time Management
- Adaptability and Flexibility
- Critical Thinking
- Multitasking Abilities
- Teamwork and Collaboration
- Glaucoma screening
- Refraction techniques
- Customer education
- EHR updating
Timeline
Optometric Technician
Tidewater Eye Centers
09.2025 - Current
Optical Technician/Assistant Store Manger
National Eyecare Associates
08.2022 - 09.2025
Filing Clerk
Christian Broadcasting Network
07.2022 - 09.2023
Processor
Avis Budget Group, Mso
10.2021 - 06.2022
Receptionist
Massage Envy
01.2020 - 05.2021
Service Manager
Chipotle -Mexican Grill
07.2019 - 03.2021
High School Diploma -
I.C Norcom High School