Hi, I’m
Jenica Hierman
Berkeley,CA
Summary
Detail oriented assistant with 6 years of multifaceted experience supporting implementation of effective team workflow strategies, strengthening systems and standards of internal communication and procedural documentation, and applying creative and critical thinking tactics towards developing internal functionality and exceptional client services through consistent community coordination, facilitation, and strategic collaborative development.
Overview
5
years of professional experience
Work History
Berkeley Bowl West
Bulk Foods Representative
03.2023 - Current
Job overview
- Assisted customers over telephone and in-person to provide effective customer support.
- Consistently maintained stock, cleanliness, and visual appeal of sales floor and warehouse.
- Collaborated with department team to ensure customer satisfaction.
Avant Gardens Landscape Design And Build
Landscape Gardening Assistant
01.2021 - Current
Job overview
- Took initiative to assist business sole proprietor with creating job outreach protocols, including writing and promoting job availability ads.
- Assisted in on-boarding 3 additional garden assistants.
- Experienced managing onsite operations and overseeing effective task execution.
- Fulfills general garden maintenance and development tasks at behest of business proprietor.
Bradley J Engwall
Neurotherapy Technician
05.2022 - 09.2022
Job overview
- Observed equipment operation to diagnose and troubleshoot potential issues.
- Provided comfortable, welcoming, and therapeutic office environment for patients of all ages and administered treatment protocols.
- Interfaced with patients and parents regarding treatment plans and appointment schedules in person, via email, and over phone and maintained/updated confidential patient files.
- Utilized Google Suite, Microsoft Suite, and Dropbox to review and edit patient files and analyze data.
Camille King Family Law
Administrative Legal Assistant
07.2021 - 01.2022
Job overview
- Prepared, drafted, and filed correspondence and legal forms to maintain smooth communications.
- Managed accounts and records of clients, observing confidentiality, and extreme discretion.
- Utilized DocuSign, Google Suite, Dropbox, Adobe Acrobat and Reader, and Microsoft Suite.
Turing House
Community Coordinator
03.2019 - 01.2021
Job overview
- Implemented community organization procedures by establishing and facilitating recruitment systems, regular community meetings, and prioritization of collaboration, consensus, and community accountability.
- Coordinated schedules of up to 20 people and took detailed notes at meetings.
- Provided gentle leadership, guidance, and support to community members.
- Identified patterns and trends that resulted in undesirable outcomes or compromised community retention or stakeholder satisfaction and developed decisively remediating action plans.
Education
University of California, Santa CruzSanta Cruz, CA
Bachelor of Arts from Linguistics
06.2020
Skills
- Client Support
- Community Outreach
- Interpersonal Communication and Coordination
- Attention to Detail
- Creative Problem-solving
- Critical System Thinker
- Meeting Facilitation
- Data Entry and Analysis
Timeline
Bulk Foods Representative
Berkeley Bowl West
03.2023 - Current
Neurotherapy Technician
Bradley J Engwall
05.2022 - 09.2022
Administrative Legal Assistant
Camille King Family Law
07.2021 - 01.2022
Landscape Gardening Assistant
Avant Gardens Landscape Design And Build
01.2021 - Current
Community Coordinator
Turing House
03.2019 - 01.2021
University of California, Santa Cruz
Bachelor of Arts from Linguistics
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