Jenica Jenkins
Columbia,SC
Summary
Seasoned professional with 7 years of experience in fast-paced environments, seeking a Customer Service Representative role. Skilled in quality control, training team members, and handling customer inquiries from Shift Leader position at Arby's. Demonstrated ability to lead and maintain high standards in operations, poised to deliver exceptional service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate
Walmart
11.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Production Worker
Pure Power
06.2021 - 08.2024
- Assembled products with precision to meet specified design requirements.
- Conducted thorough quality control checks to maintain high standards of product integrity.
- Packaged and labeled finished goods, guaranteeing secure and accurate shipments.
- Managed material preparation and monitored quality, promptly addressing any nonconformities.
Shift Leader
Arby's
06.2017 - 06.2021
- Oversaw operational efficiency and team performance during peak periods, maintaining seamless continuity of service.
- Delivered comprehensive training to new staff on operational protocols and customer service excellence.
- Supervised food quality control from preparation to presentation, adhering to stringent health and safety guidelines.
- Handled financial responsibilities including cash management, daily financial reporting, and meticulous maintenance of bookkeeping records.
Education
High School Diploma - High School
Cornerstone Christian Correspondence School
Townsend, GA11.2021
Skills
- Excellent Communication and Interpersonal Abilities
- Proficient in Record-Keeping and Inventory Management
- Ability to Work in a Fast-Paced Environment
- Experienced in Problem-Solving and Conflict Resolution
- Capable of Completing Manual and Computer-Based Bookkeeping Tasks
- Skilled in Assembly, Quality Control, and Manufacturing Processes
- Proficient in the Use of Hand and Power Tools
- Active Listening
- Problem-Solving
- Empathy
- Multitasking
- Customer service
Timeline
Sales Associate
Walmart
11.2024 - Current
Production Worker
Pure Power
06.2021 - 08.2024
Shift Leader
Arby's
06.2017 - 06.2021
High School Diploma - High School
Cornerstone Christian Correspondence School
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