Jenicea Berrios
Lowell
Summary
Motivated and compassionate professional with experience working in fast-paced environments requiring professionalism, communication, and the ability to remain calm under pressure. Dedicated to providing respectful support while maintaining a strong work ethic and positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PROGRAM ADVOCATE
SMOC
Lowell
12.2024 - Current
- Conduct client intakes and assist with admissions processes for individuals entering shelter services
- Monitor facility safety and maintain a secure, trauma-sensitive environment for residents, staff, and visitors
- De-escalate conflicts and respond appropriately to behavioral health and substance use related situations
- Provide crisis intervention, support, and referrals to clients experiencing homelessness, mental health challenges, and substance use disorders
- Answer and route incoming calls, assist residents with daily needs, and maintain professional communication with outside agencies and staff
- Complete documentation, incident reports, and daily logs while ensuring confidentiality and compliance with program policies
- Enforce shelter rules and program guidelines while maintaining respectful and compassionate client interactions
CASHIER
Walgreens
Lowell
07.2021 - 11.2021
- Greeted customers promptly and responded to questions.
- Delivered high level of customer service using acting listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
RETAIL ASSOCIATE
St Vincent de Paul Society
Lowell
11.2020 - 06.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted in special projects to maintain store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Answered questions about current promotions and resolved issues according to store policies.
Education
Cosmetology -
Lowell Academy Hairstyling Institute
Lowell, MassachusettsHigh School Diploma -
Lowell High School
Lowell, MassachusettsSkills
- Customer Service
- Crisis Intervention
- De-escalation techniques
- Trauma-Informed care
- Communication Skills
- Team collaboration
- Professional boundaries
Certification
CPR Certified
Timeline
PROGRAM ADVOCATE
SMOC
12.2024 - Current
CASHIER
Walgreens
07.2021 - 11.2021
RETAIL ASSOCIATE
St Vincent de Paul Society
11.2020 - 06.2021
Cosmetology -
Lowell Academy Hairstyling Institute
High School Diploma -
Lowell High School