Summary
Overview
Work History
Education
Skills
Timeline
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Je Niece N. Joshua

Manassas,VA

Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Executive Administrative Assistant

Shadowood Condominium Association
Reston, VA
01.2022 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports, and presentations.
  • Coordinated complex annual meetings involving multiple presenters, high number of global attendees and robust budget encompassing live stream production, remote location arrangements, and senior executive accommodations.

Residential Concierge/ Front Desk Assistant/Leasing Consultant

Career Strategies Inc
Alexandria And Manassas, VA
07.2019 - 01.2022
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Contacted previous guests and potential visitors via email with information on events.
  • Handled calls and emails addressing customer inquiries and concerns

Entry-Level Assistant

Long and Fosters Realtors
Alexandria, Virginia
03.2017 - 07.2018
  • Served as front line response to incoming client calls and directed appropriately.
  • Greeted clients served as assistant liaison at Open Houses and Real Estate Events.
  • Managed and maintained accuracy of contact database of over 300 clients.
  • Created electronic and hard copy files for new clients.
  • Assembled Buyer and Seller Information Packets.
  • Orchestrated production of massive outgoing monthly marketing mailings.
  • Conducted online research.
  • Supported Realtor in various administrative projects.

Education

No Degree - Nursing

Northern Virginia Community College
Alexandria, VA

High School Diploma -

South County High School
Lorton, VA
2017

Skills

  • Meeting Organization
  • Mail Receiving and Delivery
  • Business Services
  • Recordkeeping and Documentation
  • Verbal and Written Communication

Timeline

Executive Administrative Assistant

Shadowood Condominium Association
01.2022 - Current

Residential Concierge/ Front Desk Assistant/Leasing Consultant

Career Strategies Inc
07.2019 - 01.2022

Entry-Level Assistant

Long and Fosters Realtors
03.2017 - 07.2018

No Degree - Nursing

Northern Virginia Community College

High School Diploma -

South County High School

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Je Niece N. Joshua