Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jeniel Marin

Miami,FL

Summary

Dynamic supervisor with a proven track record at Susano'o K9, excelling in staff management and customer service. Leveraged problem-solving skills to enhance operational efficiency and improve client satisfaction. Skilled in training and mentoring, fostering a culture of excellence while ensuring every dog's needs were met with attention to detail.

Overview

5
5
years of professional experience

Work History

Supervisor

Susano'o K9
11.2023 - 08.2025
  • Managed up to 40 dogs of varying breeds and sizes, providing attentive care.
  • Oversaw daily operations of the department, establishing smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.

Dog Trainer

PetSmart
07.2023 - 11.2023
  • Instructed training classes of up to 5 pet parents who need guidance establishing structure within their dog and owner dynamic.
  • Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
  • Evaluated dogs progress during training classes, adjusting techniques according to unique temperaments and learning styles.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Occasionally helped fellow non-trainer associates by working the cash register.

Receptionist

Pepe Le Pooche
03.2023 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Supervisor

D.O.G. Hotels
04.2020 - 09.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Managed up to 35 dogs of varying breeds and sizes, providing attentive care.
  • Applied strong leadership talents and problem solving skills to maintain team efficiency.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Education

High School Diploma -

Miami Killian Senior High
Miami, FL
06.2017

Skills

  • Training and mentoring

  • Goal oriented

  • Staff management

  • Customer service

  • Quick learner

  • Attention to detail

  • Relationship building

  • Policy enforcement

  • Strategic planning

  • Problem-solving

  • Multitasking

  • Time management

Languages

Spanish
Full Professional
English
Native or Bilingual

Interests


  • Enjoy participating in weight lifting as well as practicing good nutrition for overall physical and mental well-being
  • Often play sports as a cardiovascular form of exercise such as basketball, pickle, and beach tennis
  • Passionate about training my dog which develops a strong bond, leading to more opportunities for adventures with my dog as a result

Timeline

Supervisor

Susano'o K9
11.2023 - 08.2025

Dog Trainer

PetSmart
07.2023 - 11.2023

Receptionist

Pepe Le Pooche
03.2023 - 07.2023

Supervisor

D.O.G. Hotels
04.2020 - 09.2021

High School Diploma -

Miami Killian Senior High

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