Jenifer Castro
Hollywood,FL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Hostess
Upperdeck Sports Bar
Hallandale Beach, USA
07.2020 - Current
- Boosted customer satisfaction through precise order-taking.
- Safely handling food while providing a clean, safe environment.
- Simultaneously enhancing customer service and verbal communication skills.
- Ensuring everything is packed correctly and presented as it should be for the customer.
- Welcoming new guests with a warm smile and aura, walking them to their assigned table.
- Handling cash and card transactions.
- Maintaining a professional demeanor in a high-paced workplace while assisting customers' needs.
Boba Barista/Cashier
Kimchi Mart Hollywood
Hollywood, FL
08.2024 - 12.2024
- Received orders via phone or online platforms for pickup or delivery services.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Described menu items to customers and suggested appealing products.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Communicated effectively with team members regarding work schedules and customer needs.
- Created complex, hand-crafted beverages based upon customer preferences.
Server/Hostess
Mozart Cafe
Sunny Isles, USA
07.2021 - 10.2021
- Memorizing over 50-100 menu items to offer the best customer service to customers
- Ensuring a clean environment for anyone who walked through the doors
- Establishing great teamwork to help daily goals growing with each other and business
- Creating mutual relationship with customers so they'll look forward to coming back in the future
Front Desk/scheduler
Massage Envy
Hollywood, USA
08.2019 - 12.2020
- Greeting customers with a friendly smile and welcoming behavior
- To foster and maintenance of sanitation around station
- Handling payments and charging exact amount while dealing with customers private information
- The ability to accurately record, manage, and oversee date
- Offer better package deals to accommodate their specific needs
- Answer incoming calls and questions about customers needs in person and online
Education
GED -
Skills
- Fluent in Spanish
- Fluent in English
- Cash handling
- Working in fast paced environment
- Multitasking
- Attention to detail
- Adaptability
- Conflict resolution
- Microsoft Outlook
- Time management
- Positive outgoing performance
- Liquor, wine, and food service
- POS operation
- Quality control
Language
English
Native/ Bilingual
Spanish
Native/ Bilingual
Korean
Limited
Certification
- Verifies that a person has sufficient food safety knowledge to protect the public from foodborne illness.
Timeline
Boba Barista/Cashier
Kimchi Mart Hollywood
08.2024 - 12.2024
Server/Hostess
Mozart Cafe
07.2021 - 10.2021
Server/Hostess
Upperdeck Sports Bar
07.2020 - Current
Front Desk/scheduler
Massage Envy
08.2019 - 12.2020