Jenifer Duran Cerritos
Fredericksburg,VA
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Enthusiastic Head Cashier with 2 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Punctual and honest cashier with solid background. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
5
5
years of professional experience
Work History
Head Cashier
Home Depot
02.2021 - 10.2024
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Trained in customer service to further develop my skills
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Directed team of Number cashiers to maximize performance and deliver exceptional service to every customer.
- Built effective training and coaching strategies to optimize team performance.
Cashier
BurgerFi
11.2019 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 50 customers per day.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor Of Computer Science - Computational Science
Germanna Community College
Locust Dale, VAArchitectural And Building Technology
Northern Virginia Community College
Annandale, VA08.2020
Skills
- Team Leadership
- Adaptability and Dependability
- Product Location
- POS Systems
- Team Contribution
- Gift Wrapping
- Price Identification
- Transaction Approvals
- Cooperative Attitude
- Heavy Lifting
- Store Opening and Closing
- Policy Enforcement
- Customer Service
- Cash Register Operation
- Cash Handling
- Online Order Picking
- Credits and Refunds
- New Hire Training
- Sweeping and Mopping
- Feedback Acceptance
- Stocking and Replenishing
- Customer Transactions
- Trash Removal
- Providing Feedback
- Safe Work Practices
- Checkout Station Oversight
- Return and Exchange Processing
- Billing and Payment Processing
- Coin and Currency Counting
- Check Cashing
- Front-End Support
- Front-End Supervision
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Cashier
Home Depot
02.2021 - 10.2024
Cashier
BurgerFi
11.2019 - 10.2020
Architectural And Building Technology
Northern Virginia Community College
Bachelor Of Computer Science - Computational Science
Germanna Community College