Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenifer Garcia

Downey,CA

Summary

Experienced with troubleshooting and resolving application issues in complex environments. Utilizes effective problem-solving skills to ensure seamless application functionality. Knowledge of providing excellent user support and maintaining system integrity.

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

7
7
years of professional experience

Work History

Photographer

Disneyland Resort
06.2024 - Current
  • Captured high-quality images of guests, attractions, and events, enhancing visitor experiences.
  • Collaborated with team members to ensure timely photo delivery and exceptional service.
  • Utilized advanced photography equipment and software for editing to maintain image quality standards.
  • Adapted quickly to changing environments and guest requests, ensuring satisfaction and memorable moments.

Application Support Analyst

Network Medical Management
08.2021 - 05.2024
  • Provided technical support for application users, resolving issues efficiently and effectively.
  • Collaborated with development teams to identify and troubleshoot software defects.
  • Monitored application performance, ensuring optimal functionality and user satisfaction.
  • Documented user requirements and feedback to enhance system features and usability.
  • Analyzed incident reports to identify recurring issues and implement preventive measures.
  • Developed user guides and technical documentation for internal reference and training purposes.
  • Executed routine maintenance tasks to ensure system reliability and performance stability.
  • Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.

Patient Access Representative

Coast Plaza Doctor's Hospital
08.2018 - 08.2021
  • Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
  • Facilitated insurance verification and pre-authorization for scheduled procedures, enhancing patient experience.
  • Streamlined appointment scheduling through effective use of electronic health records (EHR) systems.
  • Trained new staff on patient access procedures, improving team efficiency and service delivery.
  • Developed workflows to reduce wait times during peak hours, improving overall patient satisfaction ratings.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.

Education

Santa Fe High School
Santa Fe Springs, CA
06-2016

Associate of Arts - Arts, Liberal Arts, And General Science

Mt. San Antonio College
Walnut, CA
12-2024

Skills

  • Client communication
  • Sales expertise
  • System analysis
  • Customer support
  • Ticket management
  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient check-in
  • Multitasking and organization
  • Problem-solving
  • Team collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Photographer

Disneyland Resort
06.2024 - Current

Application Support Analyst

Network Medical Management
08.2021 - 05.2024

Patient Access Representative

Coast Plaza Doctor's Hospital
08.2018 - 08.2021

Santa Fe High School

Associate of Arts - Arts, Liberal Arts, And General Science

Mt. San Antonio College

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