Jenifer Goodson
Talladega,AL
Summary
Hardworking professional with experience in sales and customer service. Excellent communicator with strong interpersonal and problem-solving skills. Proven ability to build relationships with customers, identify needs and provide solutions. I excel in turning challenges into opportunities, evidenced by a consistent track record of securing client satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Sales Professional
Allstate Insurance
Chelsea, AL
08.2020 - Current
- Implemented a system for tracking client communication history, streamlining follow-up processes and improving overall customer service experience.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Maintained up-to-date knowledge of industry regulations, enabling accurate advice and policy recommendations.
Customer Service Sales Representative
Direct Auto Insurance
Anniston, AL
01.2020 - 07.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Outside Sales Representative
Liberty National Life Insurance Company
Alexander City, AL
05.2019 - 12.2019
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
Education
High School Diploma -
Bb Comer Memorial High School
Sylacauga, AL05.2018
Skills
- Goal-Oriented
- Sales Strategies
- Effective negotiation
- Client Relationship Management
License
Alabama Life & Health Insurance License
Alabama Property & Casualty Insurance License
Timeline
Licensed Insurance Sales Professional
Allstate Insurance
08.2020 - Current
Customer Service Sales Representative
Direct Auto Insurance
01.2020 - 07.2020
Outside Sales Representative
Liberty National Life Insurance Company
05.2019 - 12.2019
High School Diploma -
Bb Comer Memorial High School