Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenifer Grajales

Revere,MA

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Overview

9
9
years of professional experience

Work History

Restaurant Server

Tia’s Waterfront
Boston, MA
04.2024 - Current
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.

Bank Teller

Santander Bank Us
Swampscott, MA
05.2023 - 03.2024
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.

Restaurant Waitress

Boston Burger Company
Boston, MA
08.2018 - 04.2023
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
  • Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.

Restaurant Supervisor

Napoles Restaurant
Boston, MA
04.2015 - 04.2017
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Led and directed team members on effective methods, operations, and procedures.
  • Motivated staff to perform at peak efficiency and quality.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Education

No Degree - Business

Bunker Hill Community College
Charlestown, MA

Licenses & Certifications
07.2021

High School Diploma -

Pope John High School
Everett, MA
05.2016

Skills

  • Collaborative Relationships
  • Credit and Debt Card Processing
  • Service Quality
  • Customer Needs Assessments
  • Warm and Friendly
  • High-Volume Environments
  • Servsafe Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Restaurant Server

Tia’s Waterfront
04.2024 - Current

Bank Teller

Santander Bank Us
05.2023 - 03.2024

Restaurant Waitress

Boston Burger Company
08.2018 - 04.2023

Restaurant Supervisor

Napoles Restaurant
04.2015 - 04.2017

No Degree - Business

Bunker Hill Community College

Licenses & Certifications

High School Diploma -

Pope John High School
Jenifer Grajales