Jenifer Latham
Oklahoma City
Summary
Results-driven professional with expertise in communication and problem-solving. Proven track record in navigating customers through intricate insurance processes while effectively addressing complaints. Demonstrated ability to enhance customer satisfaction and streamline operations.
Overview
31
31
years of professional experience
Work History
Life Specialist 1
IAC
Oklahoma City
09.2024 - 01.2026
- Guided customers in filing claims for death benefits and life insurance losses.
- Resolved customer complaints regarding existing life insurance plans efficiently.
- Verified authenticity of documents submitted by customers to process life insurance claims.
Insurance Customer Service Representative
Premier Insurance
Edmond
07.2023 - 07.2024
- Facilitated resolution of customer complaints with professionalism and empathy.
- Assisted customers with inquiries regarding insurance policies and claims processing.
- Provided accurate information on coverage options and premium rates.
- Utilized insurance software to effectively manage customer accounts.
Administrative Assistant
COUNTRY Financial
Oklahoma City
05.1995 - 06.2023
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and appointments for team members and executives.
- Assisted in preparing reports and presentations for internal meetings.
- Handled incoming communications and directed inquiries to appropriate staff.
- Maintained inventory of office supplies and coordinated reordering as needed.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
Some College (No Degree) -
OSU - OKC
Oklahoma City, OKSkills
- Professionalism
- Policy expertise
- Document management
- Customer relationship management
- Complaint resolution
- Coverage evaluation
- Data entry
- Effective communication
- Time management
- Organizational skills
- Business reporting
- Customer relations
- Problem-solving
Timeline
Life Specialist 1
IAC
09.2024 - 01.2026
Insurance Customer Service Representative
Premier Insurance
07.2023 - 07.2024
Administrative Assistant
COUNTRY Financial
05.1995 - 06.2023
Some College (No Degree) -
OSU - OKC