Jenifer Latham
Piedmont
Summary
Results-driven Customer Service Representative skilled in enhancing customer experiences and fostering loyalty through understanding customer needs and delivering tailored solutions. Demonstrated ability in team building and motivating staff to improve performance and engagement. Strong communicator with analytical problem-solving skills, leveraging independent decision-making to support business objectives and drive profitability.
Overview
30
30
years of professional experience
Work History
Office Accountant ~ Accounts Receivable
T & E Flow Services LLC
OKC
02.2026 - 07.2026
- Managed collections efforts to recover outstanding payments
- Created invoices for accurate billing and revenue tracking
- Created invoices for accurate billing and revenue tracking
- Resolved Billing Errors
- Created Statements
- Conducted bank runs to ensure timely cash flow management
- Quick Books
Life Specialist 1
LifeShield National Insurance
OKC
09.2024 - 01.2026
- Guide customers in filing claims for death benefits and life insurance losses
- Resolved customer complaints regarding existing life insurance plans, enhancing customer satisfaction
- Verified authenticity of documents submitted by customers to process life insurance claims, ensuring compliance and accuracy
CSR ~ INSURANCE
Premier Insurance LLC
Edmond
07.2023 - 07.2024
- Took clients' personal information to provide quotes on home and auto insurance.
- Managed high call volume, providing timely assistance to clients.
- Facilitated client requests for changes and payments, resolving issues efficiently.
- Sent out reports, from several insurance companies, to all the agents ~ referencing cancelled policies, policies expiring and policies in the process of lapsing or non-renewing their clients' insurance
ADMINISTRATIVE OFFICE ASSISTANT
COUNTRY Financial
Oklahoma City
09.1996 - 07.2023
- Supported upper management with scheduling, travel arrangements, and expense reporting, increasing efficiency in daily operations.
- Delivered quality customer service by providing friendly support via phone calls and email communications.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Coordinated scheduling, travel arrangements, and expense reporting for upper management, enhancing daily operational efficiency.
- Facilitated event planning for company-wide gatherings and conferences, contributing to successful execution and team engagement.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained accurate human resources files by recording new hires, transfers, terminations, and merit increases.
Education
10 Hours To Get Associates Degeee - Business Administration
OSU–OKC
OKCSkills
- Accounts Receivable Management
- Invoice Processing
- Transaction Recording
- Cash Flow Management
- Financial Reporting
- Budget Tracking
- Quick Books
- Microsoft Excel
- Microsoft Outlook
- Documentation
- Problem Resolution
- Customer Focus
- Customer Service
- Product Knowledge
Timeline
Office Accountant ~ Accounts Receivable
T & E Flow Services LLC
02.2026 - 07.2026
Life Specialist 1
LifeShield National Insurance
09.2024 - 01.2026
CSR ~ INSURANCE
Premier Insurance LLC
07.2023 - 07.2024
ADMINISTRATIVE OFFICE ASSISTANT
COUNTRY Financial
09.1996 - 07.2023
10 Hours To Get Associates Degeee - Business Administration
OSU–OKC