Jenifer Patterson-Spence
Office Assistant
Horton,KS
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of NE Kansas.
Overview
13
13
years of professional experience
Work History
Office Manager
Kickapoo Nation School
Powhattan, KS
04.2019 - Current
- Interpreted management directives to define and document administrative staff processes.
- Documented attendance, grades and test scores to update permanent records.
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Surveillance Officer
Golden Eagle Casino
Horton, Kansas
03.2017 - 07.2019
- Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas.
- Monitored guests for signs of suspicious or criminal activity.
- Updated daily logs and produced reports outlining surveillance activities.
- Identified and documented unauthorized actions by employees.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Oversaw floor agents during interactions with customers.
- Reviewed live and archived video surveillance footage for investigative purposes.
Police Dispatcher
Horton Police Department
Horton, KS
10.2013 - 08.2017
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Police Dispatcher
Kickapoo Police Department
Horton, KS
08.2010 - 09.2013
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Answered calls from automatic routing system and took basic information from callers.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Transportation Security Officer Driver
Security Transport Services
Topeka, KS
05.2009 - 06.2010
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Checked in with dispatch service and updated with current location.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Education
High School Diploma -
Horton High School
Horton, KS 05.2004 - 05.2004
Skills
Mail handling
Database administration
Friendly nature
Administrative support
Sorting and labeling
Technical Support
Office administration
Relationship building
Computer-aided dispatching
Police and fire procedures
Compassion
Reading comprehension
Written Communication
Good listening skills
Clerical
Timeline
Office Manager
Kickapoo Nation School
04.2019 - Current
Surveillance Officer
Golden Eagle Casino
03.2017 - 07.2019
Police Dispatcher
Horton Police Department
10.2013 - 08.2017
Police Dispatcher
Kickapoo Police Department
08.2010 - 09.2013
Transportation Security Officer Driver
Security Transport Services
05.2009 - 06.2010
High School Diploma -
Horton High School
05.2004 - 05.2004