Jenifer Pierce
Evans,CO
Summary
Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Licensed Veterinary Technician
Twin Peaks Veterinary Clinic
2022.07 - Current
- Answered owner animal health questions and advised on best care practices.
- Educated clients on animal health, preventive care and procedures.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Librarian Volunteer
Tointon Academy
2022.09 - 2023.05
- Created displays to promote library materials and services.
- Conducted circulation and shelving duties, maintaining orderly, organized displays.
- Delivered varied library events programs to suit diverse age groups.
- Performed basic book reshelving and obtained items from book drop.
- Located books, magazines and other materials quickly according to patron requests.
- Shelved books by subject according to Dewey Decimal System.
- Greeted visitors, answered questions, and made book recommendations across subjects and genres.
Lead Veterinary Technician
Pets Emergency Hospital
2020.09 - 2022.05
- Manager of equipment maintenance and able to repair all hospital equipment as needed
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Manager
LivWell
2018.08 - 2020.09
- Responsible for 40 employees on shift
- Utilized computer programs for inventory tracking and labeling
- Finalized end of day drawer amounts with store sales for each employee register
- End of day audits, deposits, and reports performed daily
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Stay, Home Mom
2015.07 - 2018.07
Surgical Veterinary Technician
Tampa Veterinary Hospital
2016.07 - 2016.12
- Utilized veterinary surgical equipment including anesthesia, heart monitoring systems, blood analysis, ultrasound, sterilization, dental equipment, radiology, and cold laser therapy
- Knowledgeable in troubleshooting equipment issues following manufacturer guidelines and communications, and training other staff on use
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Surgical Veterinary Technician
Turkey Creek Animal Hospital
2014.04 - 2015.07
- Member of the AAHA regulation committee to review and establish clinic guidelines to maintain the highest standards in each facet of the clinic
- Excellent organizational skills utilized to increase the efficiency of the clinic including the surgical appointments, emergencies and routine visits
- Developed training materials on radiology equipment used in clinic
- Developed protocols for cleaning and maintaining surgical equipment and training other staff on the procedure
- Coordinated and supervised all volunteers and students.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Emergency Veterinary Technician
Animal Emergency and Urgent Care
2012.06 - 2014.05
- Able to triage emergency situations appropriately, established protocol and notified Veterinarian
- Customer facing representative throughout entire treatment process and follow-up
- Coordinated with local veterinary clinics for follow-up treatment and diagnostics for patients that receiving emergent care
- Developed marketing materials for the community and local clinics focusing on preventing emergent care and notification of services available.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
President
Pre Veterinary Society of University of South Florida
2010.09 - 2013.05
- Developed training program for 300 members in 12 local hospitals and personally oversaw the training for potential hires from the society.
- Weekly held meetings with guest speakers and video logs of meetings for all members.
- Organized and developed a manual for Veterinary Applications through research from known Veterinary Medical Programs to help students in application process.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Sales and Marketing Agent
Blue Buffalo
2011.06 - 2012.07
- Marketing at local pet locations focusing on knowledge of products and interfacing with customers
- Excellent communication skills utilized to promote products and increase sales following company guidelines
- Additional Experience and References Available Upon Request
Assistant
Tampa Bay Downs
2011.11 - 2012.05
- Assisted Head Veterinarian in all aspects of race operations including daily exams of horses.
- Reviewed pet health history, examined animals, conducted tests and prescribed treatments for diagnosed conditions.
- Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
Veterinary Technician Manager
Lakeside Animal Hospital
2011.06 - 2012.05
- Established a pre-veterinary student volunteer program at this clinic and expanded it to 10 additional local clinics
- Created the protocols and training materials to ensure consistency of skills achieved of each student for potential permanent placement
- Managed staff including scheduling the surgical appointments, emergencies and routine visits to increase the efficiency of the clinic
- Established Vet/Vet Tech teams and procedures to ensure appropriate coverage of all aspects of the Clinic.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
Intern/Big Cat Rescue Intern/Keeper
Big Cat Rescue
2007.08 - 2011.07
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
Education
Bachelor of Science - Health Sciences, Public Health
University of South Florida
Tampa, FL5.2013
900 hr. Veterinary Assistant II Course - undefined
Florida Institute of Animal Arts
Winter Park, FLAssociate of Arts - Business Administration
Valencia Community College
Orlando, FL5.2005
Skills
- Team Development
- Patient Triage
- Medical Test Interpretations
- Veterinary Programs: Avimax, Cornerstone, Ezyvet, Daysmart
- Market and Competitive Analysis
- Patient Charting
- Medical Terminology
- Promotional Sales Events
- Medical Records Management
- Microsoft Office
- Records Accuracy
- Accounts Payable and Accounts Receivable
Timeline
Librarian Volunteer
Tointon Academy
2022.09 - 2023.05
Licensed Veterinary Technician
Twin Peaks Veterinary Clinic
2022.07 - Current
Lead Veterinary Technician
Pets Emergency Hospital
2020.09 - 2022.05
Sales Manager
LivWell
2018.08 - 2020.09
Surgical Veterinary Technician
Tampa Veterinary Hospital
2016.07 - 2016.12
Stay, Home Mom
2015.07 - 2018.07
Surgical Veterinary Technician
Turkey Creek Animal Hospital
2014.04 - 2015.07
Emergency Veterinary Technician
Animal Emergency and Urgent Care
2012.06 - 2014.05
Assistant
Tampa Bay Downs
2011.11 - 2012.05
Sales and Marketing Agent
Blue Buffalo
2011.06 - 2012.07
Veterinary Technician Manager
Lakeside Animal Hospital
2011.06 - 2012.05
President
Pre Veterinary Society of University of South Florida
2010.09 - 2013.05
Intern/Big Cat Rescue Intern/Keeper
Big Cat Rescue
2007.08 - 2011.07
Bachelor of Science - Health Sciences, Public Health
University of South Florida
900 hr. Veterinary Assistant II Course - undefined
Florida Institute of Animal Arts
Associate of Arts - Business Administration
Valencia Community College
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