Jenifer Roach
Lapeer
Summary
Dependable, detail-oriented professional with extensive experience in customer service, phone communication, and independent facility operations. Proven ability to work autonomously, handle customer inquiries efficiently, and strictly adhere to health and safety regulations. Adaptable quick learner eager to leverage strong organizational and interpersonal skills to deliver excellent patient support as an Imaging Scheduler.
Overview
9
9
years of professional experience
Work History
Environmental Specialist
Insight
Flint
05.2024 - Current
- Applied strict health and safety codes while executing daily sanitation and facility maintenance protocols.
- Sanitized high-touch surfaces using approved cleaning agents to maintain a clean environment and prevent contamination.
- Managed daily routines efficiently across multi-floor layouts to complete scheduled tasks on time.
- Demonstrated strong attention to detail while keeping interior and work spaces safe and presentable.
General Cleaner
Naak Enterprise LLC
Flint
05.2022 - 05.2024
- Maintained clean, hygienic environments by adhering to systematic cleaning procedures.
- Prioritized workload effectively to ensure all assigned areas met organizational standards.
- Exercised problem-solving skills to independently manage daily responsibilities.
Cashier & Store Manager
Smokers Express
Davison
03.2017 - 05.2022
- Solo Store Management: Entrusted to independently manage complete daily store operations during solo shifts and during multi-day manager/owner vacations.
- Phone & Customer Relations: Answered incoming calls, answered customer questions, processed phone orders, and greeted patrons with a professional and friendly demeanor.
- Financial & Order Processing: Efficiently operated point-of-sale systems, processed various payment types, and maintained accurate cash register balances.
- Regulatory Compliance: Consistently verified identity and age requirements with 100% accuracy to remain compliant with legal regulations.
Education
General Education Development
Lapeer, MISkills
- Customer & Patient Support: Professional Phone Etiquette, Customer Service, Conflict Resolution, Public Relations
- Administrative & Operations: Independent Store Management, Order Processing, Time Management, Multi-tasking
- Safety & Compliance: Health & Safety Regulations, Infection Control Protocols, Detail-Oriented Sanitization
Timeline
Environmental Specialist
Insight
05.2024 - Current
General Cleaner
Naak Enterprise LLC
05.2022 - 05.2024
Cashier & Store Manager
Smokers Express
03.2017 - 05.2022
General Education Development