Jenifer Schaefer
Portland,OR
Summary
Detail-oriented and customer-focused professional with over 10 years of experience in high-volume customer service, data entry, and front-end operations. Proven ability to manage accurate system workflows, coordinate multi-functional service desks, and execute secure administrative transactions. Combines strong organizational skills with a background in healthcare environments to ensure strict compliance, procedure following, and exceptional service in fast-paced settings.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
Fred Meyer
Portland, OR
01.2026 - 06.2026
- Managed the multi-functional Customer Service Desk, accurately processing guest returns, refunds, and exchanges per strict corporate policy.
- Executed secure financial and database transactions, including commercial check cashing and Western Union money transfers, maintaining absolute data entry accuracy and cash drawer accountability.
- Operated high-volume regular check lanes and monitored Self-Checkout (SCO) zones, delivering fast, friendly service to maintain steady customer throughput.
- Resolved complex customer inquiries regarding store promotions, digital coupons, and rewards programs to enhance the overall client experience.
Guest Advocate/Cashier
Target
Huntington Beach, CA
11.2024 - 04.2025
- Delivered welcoming and efficient guest experiences at checkout and guest services, managing fast-paced customer intake workflows.
- Processed cash, credit, and debit transactions with zero errors using computerized POS systems.
- Assisted with multi-channel digital workflows, tracking and verifying orders for returns, exchanges, Order Pick-Up (OPU), and Drive-Up (DU) services.
- Educated guests on technical loyalty workflows, including the Target App, Wallet, and rewards programs.
Head Cashier
The Home Depot Inc
Huntington Beach, CA
03.2021 - 07.2024
- Coordinated and managed weekly cashier schedules, aligning break rotations and shift coverage with projected peak hours to optimize store efficiency.
- Supervised, trained, and supported front-end associates, ensuring compliance with operational procedures and high service standards.
- Served as the primary escalation point for customer service, resolution tracking, and problem-solving.
- Authorized high-level POS transactions, conducted pricing adjustments, and verified documentation accuracy for markdowns.
- Managed cash tills, generated digital logs, balanced registers, and prepared daily deposits.
Dental Assistant
Gentle Dental
Sherwood, OR
03.2014 - 08.2021
- Maintained strict compliance with sterilization, safety, and healthcare regulatory standards in a technical clinical environment.
- Assisted dentists during complex procedures, prepared treatment rooms, and handled sensitive medical equipment.
- Captured dental X-rays, managed confidential digital patient records, and coordinated scheduling workflows using database management systems.
Cashier
The Home Depot Inc
Sherwood, OR
03.2012 - 03.2014
- Processed high-volume checkout and return transactions accurately and efficiently.
- Maintained organized, safe, and compliant front-end areas while resolving product inquiries.
Education
Dental Assisting - GED
Concorde Career College
Portland, ORSkills
Technical Skills: Data Entry Tracking, System Intake Operations, Document Verification, Computerized Workflows, POS & Database Systems
Customer Care: Dispute & Conflict Resolution, Escalation Handling, Client Communication (Written & Verbal), Service Desk Coordination
Operational Excellence: Compliance & Procedures, High-Volume Multi-tasking, Time Management, Team Leadership & Support
Timeline
Customer Service Cashier
Fred Meyer
01.2026 - 06.2026
Guest Advocate/Cashier
Target
11.2024 - 04.2025
Head Cashier
The Home Depot Inc
03.2021 - 07.2024
Dental Assistant
Gentle Dental
03.2014 - 08.2021
Cashier
The Home Depot Inc
03.2012 - 03.2014
Dental Assisting - GED
Concorde Career College