Summary
Overview
Work History
Education
Skills
Timeline
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Jenifer Silvestri

Jenifer Silvestri

Cranston,Rhode Island

Summary

Systematic Administrative Assistant with over 24 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Resourceful and experienced Administrative Assistant in offering expertise in customer service and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

28
28
years of professional experience

Work History

Confidential Assitant to the Director of HR

Warwick School Department
09.2022 - Current
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Aided staff with employee performance review paperwork and documentation.
  • Compiled employee records from individual departments to maintain central files.
  • Reported issues to higher management with great detail.
  • Organized new employee orientation schedules for new hires.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Developed and maintained HR policies and procedures.

Administrative Office Manager

The Blind Guy
02.2020 - 12.2024
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Human Resources Administrative Assistant

Cranston School Department
07.2020 - 08.2022
  • Carry out day-day-day duties accurately and efficiently
  • Worked with employees to understand needs and provide excellent service
  • Scheduled qualified candidates for vacant and new positions, by using Indeed or School Spring
  • Prepared spreadsheets for interviews and supplied Administrators with proper questions for candidates
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Promptly call in Workers Compensation cases to Beacon when employee injury reports are received at HR
  • Maintain multiple spreadsheets daily for employee absences
  • Notify Administrators and call secretaries when doctor's notes are received, so that they have up to date information regarding staffing
  • Handle all DLT Unemployment Fraud cases
  • Notify employees of claims that are received at HR and what they need to do
  • Maintain a current spreadsheet of list of names
  • Accurately update all Covid-19 related issues onto our spreadsheet, log when CPS is notified and when we receive proper documentation, then report to payroll so that employees can use their Covid time

Administrative Assistant

Cranston School Department Park View Middle School
01.2014 - 06.2020
  • Review student misconduct reports requiring disciplinary action, and counsel students regarding such reports
  • I am the Attendance/Discipline Secretary, I work directly with the Principal and Vice Principal
  • My daily job duties consist of running attendance reports, calling students homes' that are absent, assigning detention to such students that have multiple tardies
  • I also handle all suspension letters and truancy letters that need to be sent home to parents
  • We have Truancy Court every two weeks here at our school and I prepare all documents for the Judge before the students' hearings
  • I print out daily detention lists to assigned teachers and give out passes to the students as a reminder as well
  • I run a different variety of reports all pertaining to students behavior and/or eligibility to participate in School Activities
  • (Dances, Sports, Plays etc.)I use Google Docs, Google Sheets, and my Google Drive creating new folders on a daily basis that pertain to the students in the school
  • Currently we have 721 students
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security

Administrative Assistant

Verizon
04.1997 - 06.2010
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
  • Receive or prepare work orders
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios
  • Prepare daily work and run schedules
  • Arrange for necessary repairs to restore service and schedules
  • Order supplies or equipment and issue them to personnel
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Processed invoices and expenses to facilitate on-time payment
  • Maintained staff directory and company policy handbook for human resources department
  • Arranged rapid office equipment repair and maintenance with vendors
  • Performed general office duties, including answering multi-line phone systems, routing calls, delivering messages to staff and greeting visitors

Education

High School Diploma -

Cranston High School East
Cranston, RI
06-1992

Hairdressing License - Cosmetology

Costin's Beauty Academy
Warwick, RI

Skills

  • Spreadsheet management
  • Faxing Paperwork
  • Information security
  • Administrative support
  • Filing and data archiving
  • HR policies
  • Compensation/payroll
  • Human resources administration
  • Personnel records management
  • Letter preparation
  • Attendance record management
  • Records management

Timeline

Confidential Assitant to the Director of HR

Warwick School Department
09.2022 - Current

Human Resources Administrative Assistant

Cranston School Department
07.2020 - 08.2022

Administrative Office Manager

The Blind Guy
02.2020 - 12.2024

Administrative Assistant

Cranston School Department Park View Middle School
01.2014 - 06.2020

Administrative Assistant

Verizon
04.1997 - 06.2010

High School Diploma -

Cranston High School East

Hairdressing License - Cosmetology

Costin's Beauty Academy

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Jenifer Silvestri