Jenifer Thompson
Houston,TX
Summary
Dynamic individual with hands-on experience in CUSTOMER SERVICE and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals,looking for a career to advance and showcase positive,outgoing and hardworking skills.
Overview
7
7
years of professional experience
Work History
Human Resources Assistant
Amazon
11.2024 - 03.2026
- Coordinated recruitment processes, including scheduling interviews and managing candidate communications.
- Assisted in onboarding new employees, ensuring compliance with company policies and procedures.
- Maintained employee records using HRIS software for efficient data management and reporting.
- Supported performance review processes by collecting feedback and compiling evaluation materials.
- Processed payroll transactions, ensuring accuracy and timely disbursement of employee salaries.
- Responded to employee inquiries regarding benefits and policies, providing accurate information for support.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Updated and maintained employee attendance records.
Customer Service Representative
GEICO
07.2023 - 10.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Processed policy changes and claims accurately within established timelines.
- Utilized CRM software to track interactions and improve customer engagement.
- Collaborated with team members to streamline workflow and enhance service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Post Office Assistant
USPS
01.2022 - 06.2023
- Assisted customers in locating and purchasing postal products and services.
- Processed incoming and outgoing mail accurately, ensuring timely delivery.
- Maintained accurate records of transactions and inventory levels.
- Operated postal equipment, including sorting machines and scales efficiently.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
- Managed the processing of incoming mail, ensuring accurate sorting, scanning, and distribution within designated timeframes.
- Utilized computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.
- Enhanced customer satisfaction by efficiently handling postal transactions and inquiries.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Delivered mail on certain routes and packages in a timely manner.
Environmental Services Housekeeper
MD Anderson Cancer Center Mays Clinic
01.2019 - 03.2021
- Maintained cleanliness and sanitation standards throughout patient areas and public spaces.
- Operated cleaning equipment efficiently to ensure thorough disinfection of surfaces.
- Coordinated waste disposal procedures in compliance with health regulations.
- Trained new staff on safety protocols and effective cleaning techniques.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Jack Yates High School
Houston, TX05.2004
Skills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
- Team player
- Fast learner
- Reliable
- Computer literacy
Accomplishments
Notary public certified
Timeline
Human Resources Assistant
Amazon
11.2024 - 03.2026
Customer Service Representative
GEICO
07.2023 - 10.2024
Post Office Assistant
USPS
01.2022 - 06.2023
Environmental Services Housekeeper
MD Anderson Cancer Center Mays Clinic
01.2019 - 03.2021
High School Diploma -
Jack Yates High School