Jenifer C Heredia
Phoenix,AZ
Summary
Motivated Patient Account Representative offering five years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Account Specialist
Risas Dental And Braces
09.2018 - 09.2023
- Worked with patients to discuss payment options, insurance benefits and eligibility, financial account accuracy, and account balance resolution.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Responded to patient, family and external payer inquiries.
- Prepared documents for patient visits/treatment and registered patients into system.
- Monitored office flow.
- Efficiently and accurately processed customer check-out including cash, check and credit cards.
Sales Consultant
La Gran Bota
06.2017 - 07.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Education
High School Diploma -
Trevor G Browne
Phoenix, AZ05.2018
Skills
- Customer Care
- Time Management
- Communication (verbal and written)
- Leadership
- Organization
- Attention to Detail
- Adaptability
- Interpersonal
- Critical thinking
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Account Specialist
Risas Dental And Braces
09.2018 - 09.2023
Sales Consultant
La Gran Bota
06.2017 - 07.2018
High School Diploma -
Trevor G Browne