JENIFER ROBERTSON
Bellevue
Summary
Results-driven Sr Technical Product Manager with a proven track record of developing and executing strategies that drive growth, optimize processes, and enhance customer experience. Skilled in product development, roadmapping, and agile project management, bringing both technical and business perspectives to every initiative. Experienced in leading cross-functional teams, launching high-impact products, and driving collaboration for impactful results.
Overview
14
14
years of professional experience
7
7
Certification
Work History
Sr Product Manager, B2B Self-service Portal
Motive Technologies
04.2024 - Current
- Overall project Lead from inception for Motive’s first Salesforce Commerce Cloud B2B Customer Portal, driving implementation and enabling seamless, touchless customer experiences.
- Led cross-functional collaboration to integrate eCommerce functionality for 68,000 accounts, representing 65% of Motive's customer base at launch.
- Improved user experience by collaborating closely with design and Business teams on UI/UX enhancements.
- Mentored junior Product Managers in effective project management techniques and industry best practices.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Projected and achieved over 250% quarter over quarter Revenue growth by enhancing self service efficiency and streamlining deal processing.
Product Manager, Salesforce CPQ
Motive Technologies
11.2021 - 04.2024
- Led and coordinated eight distinct requirements workstreams for CPQ Phase 2, ensuring seamless alignment with business objectives and stakeholder expectations.
- Managed and guided a team of project managers across parallel tracks within the CPQ Phase 2 initiative, optimizing resource allocation and driving efficiency.
- Spearheaded the migration of Order Form (OF) templates to Conga, enhancing template management flexibility and scalability for ESYS/Motive.
- Implemented systematic price locks to enforce contracted pricing, streamlining discount processes and accelerating deal velocity.
- Strategically balanced workload across multiple workstreams, preventing burnout and maintaining peak performance during high-demand periods.
- Recognized with multiple company awards, including the Q4 2022 Above and Beyond Enterprise Systems Award and the Q4 2023 Rockstar Award (peer-voted from a department of over 110) for outstanding teamwork and contributions.
Sr Technology Product Manager
T-Mobile
09.2020 - 10.2021
- Work closely with partner Project Managers to define parameters and plan detailed specifications with clear project deliverables and timelines to meet strict deadlines.
- Communicate with executive team to maximize development efficiencies and resolve technology issues.
- Establish efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Manage large-scale projects and initiatives including, introducing new systems, tools, and processes to support company roadmap.
- Restructured Internal Case response processes and staff teams, in 5 month span took team KPI's from 82 Business hours to 11.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business results.
Solution Architect
T-Mobile
09.2019 - 09.2020
- Managed project planning, resource allocation, scope, schedule, status and documentation
- Guided and influence partners on recommended upgrades and enhancements to integrated solutions
- Built Solution design for Salesforce Migration Flow project moving 4.5 million Sprint Wireless Customers onto T-Mobile network
- Worked closely with product teams to define and prioritize partner feature requests
- Managed project scope, schedule, status and documentation, adjusted roadmap as need working with stakeholders
- 2019 Dreamforce Speaker on Technical Debt
Sr Program Manager
T-Mobile
05.2018 - 08.2019
- Prioritized roadmap in order to achieve product goals and metrics.
- Lead testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
- Provided weekly Leadership updates.
- Credited for playing key role in solution design of 2018 top Sales pain point in Salesforce at EVP level.
- Took Business from 50% success rate to 98% in upgrade automation by analyzing daily reporting and system issues to identify discrepancies.
- Managed benchmarks, product demonstrations and testimonials for performance evaluation.
Salesforce Administrator
T-Mobile
07.2017 - 04.2018
- Worked with users to determine areas in need of improvement.
- Diagnosed and troubleshooted Salesforce defects and worked directly with Developer Team for quick resolutions.
- Directed onsite training for business users to maximize productivity.
- Highest individual SLA (Service Level Agreement) in 2017/2018 for Business response time on Defects and Case requests.
Education
MBA -
Columbus State University
Columbus, GABachelor of Arts: BA - Business Administration-Finance, International Studies
University of Washington-Foster School of Business
Seattle, WASkills
- Risk mitigation planning
- Agile framework
- Functional Requirements Understanding
- Cross team collaboration leadership
- Strong interpersonal and communication skills
- Product launches
- Strategic planning
- Data-driven decision making
- Product vision and strategy
- User story creation
- Roadmap development
Accomplishments
Salesforce Success Military Member, Dreamforce Mentor 2018, 2019, 2021, 2023
wear blue: run to remember Director of Technology 2018-Current
Certification
4xRanger Status Trailhead
CPQ Salesforce
Advanced Salesforce Administrator
Sales Cloud
Platform App Builder
SAFe 5 PM/PO
Prosci Certified Change Practitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementCompany CultureTimeline
Sr Product Manager, B2B Self-service Portal
Motive Technologies
04.2024 - Current
Product Manager, Salesforce CPQ
Motive Technologies
11.2021 - 04.2024
Sr Technology Product Manager
T-Mobile
09.2020 - 10.2021
Solution Architect
T-Mobile
09.2019 - 09.2020
Sr Program Manager
T-Mobile
05.2018 - 08.2019
Salesforce Administrator
T-Mobile
07.2017 - 04.2018
MBA -
Columbus State University
Bachelor of Arts: BA - Business Administration-Finance, International Studies
University of Washington-Foster School of Business
Similar Profiles
Lashon GreenLashon Green
Senior Customer Success Manager at Motive TechnologiesSenior Customer Success Manager at Motive Technologies
Zanib FiazZanib Fiaz
Data Annotation Specialist at Motive TechnologiesData Annotation Specialist at Motive Technologies
Geoffrey MengGeoffrey Meng
Sr. Enterprise Account Executive at Motive TechnologiesSr. Enterprise Account Executive at Motive Technologies
Sean Michael MoranSean Michael Moran
Strategic Account Executive, Amazon 3P Business (L6 AR III, Consumables) at AmazonStrategic Account Executive, Amazon 3P Business (L6 AR III, Consumables) at Amazon
Jamie SchleyerJamie Schleyer
Floor PLanning Process Manager at PL MarketingFloor PLanning Process Manager at PL Marketing