Jeniffer Burgos Tavarez
Bronx,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Nysoh Customer Service Representative Bilingual
Maximus
03.2023 - 03.2024
- Answer high call volumes inbound and outbound calls using a multi-line phone system, multitasking with team leads, reviewing work instructions so I can better assist callers
- Verify consumers insurance, doing renewals with different health insurance plans and update demographic changes, income changes, transferring applications and assisting brokers and assistors agents to help consumers
- Make new applications for consumer providing the best help needed and choosing the best insurance and explaining the different coverages and what each insurance provides
- Making incidents request for new medicaid cards to be sent out to consumers, submitting request for documents to be resent for taxes purposes, verifying accounts making sure accounts are up to date.
Cashier/Manager
Supermarket
09.2019 - 11.2022
- Calculate money in cash drawers and in the safe at the beginning and the ending of shifts to make sure that the amounts are accurate and that there is sufficient change
- Maintain clean and arranged checkout areas of grocery stores
- Return items to appropriate location and organize stocked shelves
- Greeted customers with outstanding customer service
- Issue receipts, refunds credits or change outstanding to customers
- Assisted customers with purchases information and production selection.
Dental Assistant
Morris Dental PC & Fordham Dental Care
04.2019 - 07.2019
- Prepared treatment room for patients by following prescribed procedures and dental treatments by welcoming, comforting, seating, and draping patients
- Provided instrumentation by sterilizing and organizing instruments to treatment areas maintaining safe and clean working environment by complying with procedures, rules, and regulations
- Positioning instruments for dentist access, suctioning and passing instruments
- Take dental x-rays, process x-rays films and mount x-rays before and after different procedures
- Digital X-rays, Cephalometric X-rays
- Took Impressions for invisalign, dentures, and crowns procedures.
Childcare Internship
Goddard Riverside Daycare Center
11.2016 - 02.2017
- Developed a responsible role in childcare while establishing relationships with children and parents to understand their needs and concerns
- Partnering with staffs in helping children in educational activities keeping them engaged while learning
- Supervising and organizing group activities for children both indoors and outdoors
- Provided safe environments for children to interact with each other learning to socialize and interact.
Front Desk Receptionist Internship
Levine Eye Center
08.2016 - 11.2016
- Greeting patients while assisting in obtaining personal information to best assist patients needs
- Maintained computer systems to organize patients records for accessibility or review by doctors
- Assisting patients with scheduling through phone, email, or in person for coordinated appointments at the center
- Managed and utilized payment systems to process clients transactions with cash, checks, and debit cards.
Education
No Degree -
Bronx Community College
Diploma -
City AS High School
01.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Fluent Bilingualism
Languages
Spanish
Full Professional
Timeline
Nysoh Customer Service Representative Bilingual
Maximus
03.2023 - 03.2024
Cashier/Manager
Supermarket
09.2019 - 11.2022
Dental Assistant
Morris Dental PC & Fordham Dental Care
04.2019 - 07.2019
Childcare Internship
Goddard Riverside Daycare Center
11.2016 - 02.2017
Front Desk Receptionist Internship
Levine Eye Center
08.2016 - 11.2016
No Degree -
Bronx Community College
Diploma -
City AS High School