Jeniffer Cruz Rosales
Newington,CT
Summary
U.S. Navy veteran with an Active Secret Clearance and over 6 years of experience in administrative operations, risk and compliance support, financial services, and process management within highly regulated, fast-paced environments. Proven ability to manage cross-functional initiatives, identify operational risks, and drive analysis using structured methodologies. Certified Lean Six Sigma Green Belt with a B.S. in Cybersecurity, providing a strong foundation in risk analysis, data management, and systems security. Recent role as a Universal Banker at Citi Bank involved delivering client-focused financial support while adhering to strict operational and regulatory standards, demonstrating expertise in change management and enhancing governance frameworks for efficient operations.
Overview
7
7
years of professional experience
Work History
Universal Banker
Citibank
Chevy Chase, MD
11.2025 - Current
- Execute financial transactions in accordance with bank policies and procedures
- Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
- Educated clients on financial products and services to meet their banking needs.
- Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Analyzed client feedback to identify service gaps and recommend actionable enhancements.
- Accelerated tier transition rated by 200% in Q1, surpassing targets.
Hospital Corpsman
The United States Navy
Rota, Spain
05.2019 - 05.2025
- Provided administrative support in a healthcare setting, including managing patient records, scheduling, and coordinating with medical providers.
- Conducted research and data entry for various clinical operations, ensuring accuracy, confidentiality, and alignment with healthcare regulations.
- Facilitated comprehensive medical examinations for a population of 8,400 active-duty service members and dependents, ensuring precise patient histories and strict adherence to healthcare protocols.
- Conducted research and data entry for various clinical operations, ensuring accuracy, confidentiality, and alignment with healthcare regulations.
- Assisted in planning and organizing patient care programs, including processing and tracking medical documentation for billing and medical services delivery.
- Collaborated with diverse teams to ensure smooth operations and efficient patient service, demonstrating flexibility and adaptability in fast-paced environments.
- Delivered acute first aid and emergency medical stabilization to service members and families, facilitating seamless referrals to higher-level civilian trauma centers and specialized facilities.
Education
Bachelor of Science (B.S.) - Cybersecurity
Purdue University Global
West Lafayette, IN05-2025
High School Diploma -
Sport & Medial Sciences Academy
Hartford06-2009
Skills
- Program Coordination & Event Planning
- Research & Writing
- Customer Service & Communication
- Administrative Support
- Attention to Detail & Accuracy
- Problem-Solving & Multitasking
- Team Collaboration & Flexibility
- Time Management & Prioritization
- Customer needs assessment
- Risk management
- Performance tracking
- Branch operations
- Electronic funds transfer
- Document preparation
Accomplishments
• Chair's Award, Armed Forces District Annual Meeting
• Navy & Marine Corps Achievement Medal- Recognized for exceptional service and leadership.
LANGUAGES
English | Fluent
Spanish | Fluent
Research & Presentation
"Improving Immunization Uptake with Embedded Vaccinations Program in Obstetrics Clinic,” Oral presentation at the ACOG Armed Forces District Annual Meeting, Oct 2024
Timeline
Universal Banker
Citibank
11.2025 - Current
Hospital Corpsman
The United States Navy
05.2019 - 05.2025
Bachelor of Science (B.S.) - Cybersecurity
Purdue University Global
High School Diploma -
Sport & Medial Sciences Academy