Jeniffer Davis
Tulsa,OK
Summary
Highly organized and detail oriented professional with over 3 years experience in dispatch operations. Excellent communications skills, ability to manage stressful situations and a proven track record of efficiently coordinating emergency responses. Seeking a dispatch positon to utiitize my skills I have grown over the years in sales, and dispatch operations, whie contributing to the safety and overall success of dispatch operations
Overview
12
12
years of professional experience
Work History
Inside Sales Support
Sonova Group
Remote, OK
11.2023 - Current
- Identified product needs and provided appropriate solutions.
- Provided customer support to internal sales team members and external customers.
- Developed quotes for products or services requested by customers.
- Maintained accurate records of customer interactions in a CRM system.
Claims Representative
Sedgwick CMS
Remote, OK
02.2022 - 10.2023
- Conducted research into medical terminology related to healthcare claims processing activities.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
Business Customer Service Representative
Amazon
Remote, OK
04.2019 - 01.2022
- Provided product information, prices, availability and delivery options to customers.
- Resolved customer complaints in a timely manner.
- Maintained records of customer interactions and transactions.
- Generated sales reports for management review.
- Addressed customer concerns promptly and effectively.
- Upsold additional products when appropriate.
Driver Manager
Melton Truck Lines
Tulsa, OK
10.2012 - 07.2015
- Managed the daily operations of a fleet of drivers and vehicles.
- Monitored driver performance, safety compliance and customer service standards.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Scheduled routes for drivers based on delivery requirements and availability.
- Trained new hires on company policies, procedures and safety protocols.
- Investigated any accidents or incidents involving drivers or vehicles.
- Performed regular audits of driver logs to ensure accuracy and completeness.
- Assisted in resolving customer complaints related to deliveries or other issues.
- Evaluated route changes to determine their efficiency and cost-effectiveness.
Education
High School Diploma -
Nathan Hale High School
Tulsa, OK05-1992
Skills
- Cold-calling
- Email Etiquette
- Microsoft Office expertise
- Performance Tracking
Timeline
Inside Sales Support
Sonova Group
11.2023 - Current
Claims Representative
Sedgwick CMS
02.2022 - 10.2023
Business Customer Service Representative
Amazon
04.2019 - 01.2022
Driver Manager
Melton Truck Lines
10.2012 - 07.2015
High School Diploma -
Nathan Hale High School
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