Mandie Chaverria
Bakersfield,CA
Summary
Dynamic sales professional with a proven track record at Dodson Valco, enhancing customer satisfaction and exceeding sales targets through expert relationship building and product knowledge. Skilled in customer relationship management and adept at issue resolution, consistently driving growth and operational efficiency. Achieves exceptional results by leveraging superior organizational skills and a cheerful, energetic demeanor.
Overview
23
23
years of professional experience
Work History
Inside Sales Representative
Dodson Valco
Bakersfield, CA
02.2024 - 06.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Branch Manager
Kern Pipe and Supply
Bakersfield, CA
02.2011 - 02.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Inside Sales Representative
Fresno Pipe and Supply
Fresno, CA
05.2001 - 02.2011
Education
High School Diploma - General Studies
Clovis West High School
Fresno, CA06.1994
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Product Knowledge
- Relationship Development
- Adept multi-tasker
- Superior organizational skills
- Upselling and Cross Selling
- Customer Relationship Management
- Email and Phone Etiquette
- Driven
- Organized and Efficient
- Issue Resolution
- Data Entry
- Relationship Building
- Client Relationship Management
- Order Management
- Customer Relationship Building
- Documentation And Reporting
- Cold calling expertise
- Sales expertise
- Prospect Follow-Up
- Expertise in cold calling
- Cold-calling
- Payment Processing
- Cash Handling
- Processing payments
Timeline
Inside Sales Representative
Dodson Valco
02.2024 - 06.2024
Branch Manager
Kern Pipe and Supply
02.2011 - 02.2024
Inside Sales Representative
Fresno Pipe and Supply
05.2001 - 02.2011
High School Diploma - General Studies
Clovis West High School