Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jeniffer Funez

Owings Mills,MD

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Highly-qualified Housekeeping Supervisor offering 4 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Housekeeper Supervisor//Manager's Assistant

Holiday Inn Express Hotel
01.2022 - Current
  • Managed team productivity and workflow to exceed quality standards.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Communicated repair needs to maintenance staff.
  • Coordinated household cleaning service operations and managed client relations.
  • Evaluated employee performance and developed improvement plans.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Managed laundry sorting, washing, drying, and ironing.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Managed staff of 10 housekeepers

Housekeeper

Hilton Garden Inn Hotel
Owings Mills, MD
02.2018 - 05.2020
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Secretary to the General Manager

Er Tree Service
Owings Mills, MD
01.2021 - 12.2022
  • Assisted in preparation of financial reports, budgeting and forecasting for executive office.
  • Organized and updated schedules for executives.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

High School Diploma -

Jensen Beach High School
Jensen Beach, FL
04.2018

Skills

  • Polishing Surfaces
  • Payroll Administration
  • Invoice Processing
  • Staff Training
  • Hospitality Management
  • Motivate Staff
  • Desktop Computers
  • Microsoft Office
  • Budget Administration

Certification

  • CPR CERTIFICATE

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Housekeeper Supervisor//Manager's Assistant

Holiday Inn Express Hotel
01.2022 - Current

Secretary to the General Manager

Er Tree Service
01.2021 - 12.2022

Housekeeper

Hilton Garden Inn Hotel
02.2018 - 05.2020

High School Diploma -

Jensen Beach High School

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Jeniffer Funez