Jeniffer Murtha
Grove City,OH
Summary
Energetically led Family First Mold & WATER's billing department, pioneering the shift to an electronic system, enhancing sustainability, and improving efficiency. Excelled in resolving billing disputes and managing accounts receivable, showcasing my hard skill in billing review and soft skill in training and mentoring. Achieved significant reductions in paper use, underscoring a commitment to both customer satisfaction and environmental goals.
Overview
1
1
Certification
Work History
Billing Manager and Lead Manager
Family First Mold & WATER
Fort Lauderdale, FL
08.2024 - 01.2025
- Worked with customers to resolve billing disputes in a timely manner.
- Developed and maintained a comprehensive billing system database for accurate record-keeping and reporting.
- Led the transition to electronic billing systems, significantly reducing paper use and contributing to sustainability goals.
- Created manual invoices when necessary for special circumstances such as rush orders or incorrect pricing on original invoice.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
Skills
- Payment posting
- Training and mentoring
- Collections
- Collections experience
- Accounts receivable management
- Billing review
Certification
- Used systems such as House Call Pro and Dash , for billing and customer leads for new clients
Timeline
Billing Manager and Lead Manager
Family First Mold & WATER
08.2024 - 01.2025
- Used systems such as House Call Pro and Dash , for billing and customer leads for new clients
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