Jeniffer Santiago
Columbia
Summary
Dynamic manager with proven success at Pilot Flying J Travel Center, enhancing customer satisfaction and fostering a collaborative team culture. Skilled in staff training and development, I effectively resolved disputes and maximized performance through strong leadership and decision-making. Committed to delivering high-quality service in fast-paced environments.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
6
6
years of professional experience
Work History
Manager
Pilot Flying J Travel Center
08.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier Team Lead
Wendys Restaurant
08.2019 - 03.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
High School Diploma -
Airport High School
West Columbia, SC06-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Cross-functional teamwork
- Food management
Timeline
Manager
Pilot Flying J Travel Center
08.2019 - Current
Cashier Team Lead
Wendys Restaurant
08.2019 - 03.2025
High School Diploma -
Airport High School
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