Jeniffer Sosa
Sacramento,California
Summary
Dedicated and personable hospitality professional with over a decade of experience in various service roles, including a significant tenure as a bartender at Pete's Restaurant and Brewhouse. Adept at creating memorable customer experiences through a combination of expert drink preparation, attentive service, and effective problem-solving. Proven track record of managing high-volume environments while maintaining exceptional service standards and a positive atmosphere. Skilled in inventory management, cash handling, and team collaboration, with a strong ability to build rapport with diverse clientele. Known for quick thinking, adaptability, and a commitment to exceeding guest expectations, backed by a comprehensive understanding of gourmet cuisine, spirits, and wine pairings. Eager to leverage extensive experience and a customer-centric approach to contribute to a dynamic team and drive continued success in a new role.
Overview
14
14
years of professional experience
Work History
Bartender
Pete's Restaurant and Brewhouse
01.2020 - 08.2024
- Delivered exceptional service in a high-volume environment, ensuring customer satisfaction and repeat business through attentive, friendly, and efficient interactions
- Expertly mixed and served a wide variety of cocktails, beers, and non-alcoholic beverages, adhering to standard recipes and adjusting to customer preferences
- Accurately processed cash and credit transactions, managed tabs, and balanced cash drawers at the end of shifts
- Maintained a clean and organized bar area, following health and safety regulations to ensure a safe environment for both customers and staff
- Worked effectively with other staff members to ensure smooth operations, including coordinating with servers and kitchen staff to fulfill orders efficiently
- Addressed and resolved customer complaints and conflicts professionally, ensuring a positive experience for all patrons.
Server
Improv
05.2017 - 01.2020
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Documented orders accurately to track sales and properly bill guests.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Server
Tommy T’s Comedy Club
01.2015 - 04.2017
- Guided customers in selecting menu items, provided tailored recommendations, and ensured prompt and precise service
- Consistently achieved high guest check averages by skillfully upselling additional food and beverage items
- Regularly engaged with guests to maintain a welcoming and attentive dining environment
- Supported bartender and lounge staff, ensuring seamless service during peak hours.
Server
Buffalo Wild Wings
01.2012 - 08.2014
- Efficiently recorded orders and collaborated with team members to deliver food and beverages that exceeded guest expectations
- Demonstrated strong multitasking abilities in a fast-paced environment.
Team Member
Pizza Hut
01.2011 - 01.2012
- Trained new staff on guest service standards, safety protocols, food handling procedures, and restaurant policies
- Contributed to maintaining a safe and efficient work environment through diligent adherence to procedures.
- Maintained a productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Timeline
Bartender
Pete's Restaurant and Brewhouse
01.2020 - 08.2024
Server
Improv
05.2017 - 01.2020
Server
Tommy T’s Comedy Club
01.2015 - 04.2017
Server
Buffalo Wild Wings
01.2012 - 08.2014
Team Member
Pizza Hut
01.2011 - 01.2012
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